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3.7

based on 51.2k Reviews

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792 Wipro Jobs

Team Leader

Wipro Limited

 · 

3.7

 based on 51.2k Reviews

4-8 years

₹ 2.65 - 11L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

Team Leader

Wipro

posted 23hr ago

Job Role Insights

Flexible timing

Key skills for the job

Team Leading Credit Card Operations Process Improvement Team Management SLA Management

Job Description

Pre-Paid Card Operations - Disputes and Fraud Operations

Good communication skills Attention to details Drive SLA performance for a team of 15 associates Computer Savy - MS office & Internet
Good comprehension skills Willingness to work in shifts People management Client interaction

      1. Managing Daily Operations
      2. Managing team of upto 15 resources
      3. Team mentoring & coaching individual associates who may fall below desired performance
      4. Handle 1st level escalations on process issues that cannot be resolved by agents
      5. Monitoring and ensuring closure of daily/weekly and monthly deliverables
      6. Managing SLA, Daily Reporting, Agent's leave planning
      7. Maintain a strong knowledge of products and services for customers that we are servicing 8. Monitor random calls/cases to improve quality, minimizing errors and track operative performance
      9. Continuously contribute towards process improvement.

      Employment Type: Full Time, Permanent

      Read full job description

      Wipro Interview Questions & Tips

      Prepare for Wipro Team Lead roles with real interview advice

      What people at Wipro are saying

      3.6
       Rating based on 530 Team Lead reviews

      Likes

      Job security and salary will be credited on time

      • Job security - Excellent
        +1 more
      Dislikes

      There's no WFH opportunities to many projects. It's is difficult to manage work life balance

      • Work-life balance - Poor
      Read 530 Team Lead reviews

      Team Lead salary at Wipro

      reported by 5.5k employees with 2-15 years exp.
      ₹4.5 L/yr - ₹21 L/yr
      35% more than the average Team Lead Salary in India
      View more details

      What Wipro employees are saying about work life

      based on 51.2k employees
      64%
      72%
      63%
      78%
      Flexible timing
      Monday to Friday
      No travel
      Day Shift
      View more insights

      Wipro Benefits

      Submitted by Company
      Family and Parenting
      Perks and Benefits
      Health Care & Insurance
      Financial & Retirement
      Professional Support
      Vacation and Time off
      Submitted by Employees
      Cafeteria
      Health Insurance
      Free Transport
      Soft Skill Training
      Job Training
      Work From Home +6 more
      View more benefits

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