Technical Consultant - L1(Contract)

Role Purpose

The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for clients transformation, enhancement, advanced problem-solving skills and support projects.

They will use a mix of consultative skills, technical expertise to effectively integrate packaged technology into our clients business environment and achieve business results.

Candidates in this role will also contribute to pre-sales support and practice development activities for their respective technical area of expertise.

This role requires experienced candidates for several positions and seniority levels

Do

Delivery:

• Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
• High level design, detailed design and develop technical / integration solutions to meet those needs
• Work with clients to understand their business needs and processes
• Participate in technical and technology workshops to understand and deliver integration requirements
• Drive client discussions to define the integration requirements and translate the requirements to the technical solution
• Provide training and support to end-users
• Write technical specifications and test plan for development team to ensure test driven development
• Manage projects and timelines

• Provide expert support to various projects and delivery engagements as and when required

• Drive innovation/transformation agenda in large existing accounts, provide delivery
• Provide delivery support and escalation management
• Interaction with SAP and with party partners

Practice development

• Capacity Building - Mentoring teams, driving certifications etc.,
• Capability Building - Developing tools, automation and GenAI frameworks, best practices etc.,

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Delivery Head/Manager

To report on project progress

To manage client escalation

To seek any help that is required to deliver requirements successfully

Practice/Competency & Manager

Guide, develop, mentor fresher in SAP

Seek support for upskilling/certification

Develop reusable components for common requirements

Pre-sales Manager

Provide technical inputs for proposal

Provide resource requirement for proposed solution of respective track

Participate client meetings/orals/workshops

External

Process/Business owner from

Clients Project team

Understanding the scope and business requirement

Prepare technical specification and test plan to start development work

Act as POC for respective technical module / workstream throughout the project lifecycle (Design-Develop-support)

Display

Lists the competencies required to perform this role effectively:

• Technical Competencies/ Skill

Competency Levels

Foundation

Business requirement / scope understanding of respective technical area

Prior work experience in respective SAP technical area

People & Customer management

Competent

Technical expertise in respective SAP technical module

SAP technical consulting experience including customer facing, implementations, roll outs & expert advisory assignments in S/4HANA environment

• Good understanding of technical aspects of integration with other SAP modules

Expert

NA

Master

NA

• Behavioral Competencies/Secondary Skills

• Experienced in a multi-cultural, multi-location distributed global delivery setup
• Excellent communication skill in verbal and written English
• Very good capabilities and experience in people management and stakeholder management

Deliver

No.

Performance Parameter

Measure

1 Job Knowledge

Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module

2 Customer Satisfaction

As defined by clients SLAs

3 Manging change & Improvement

Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective

Measure overall adaptability/flexibility to move from one project to another project

4 Functional Leadership

Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively

5 Customer Responsiveness

Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner