Non-Voice Backend Operations hiring @Wipro

Role: Back End Operations Benefits Ops Administrator

Experience: 2-4 years' work experience in back office/BPO/Customer Service or similar transaction BPO processing

Location: Gurugram- sector 48, Candor techspace

Shift Timing- 5.30 pm to 3.00 am IST (Only fixed shift /Mon-Fri)

Work from Office: From Day 2 Onwards (Work from office -5days)
Service Agreement - Yes (12months)

Education - B.com, BA, BBA, Any B.sc (graduates only)/ NO BE/B TECH will be eligible for this hiring

• Candidate should possess good communication skills
• Knowledge of Excel -Intermediate

Link to Apply -https://forms.office.com/r/5uREC5Rwwg

Job Role & Responsibilities:

• The Team Member is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
• Consulting Skills, Client Knowledge and Client Service:
• Prioritizes work as required in order to effectively respond to client needs
• Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion
• Ensures knowledge of client plan provisions and supporting documentation is current and updated
• Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets
• Participates & contributes in daily huddles and status meetings
• Ensures on-time and accurate delivery of all tasks as per Service Level Agreements
• Adaptability and Flexibility, Coaching and Recognition, Cross-cultural Competence
• Delivers on new/ adhoc tasks in order to meet client/ internal goals promptly
• Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities
• Creates/ updates SOP where and when required.
• Work with other supporting groups to enhance procedures and eliminate wastage.

Communication and Excellence:

• Excellent communication skills (Oral, written and listening ability).

Interview rounds:

• Gate Assessment -Online
• HR Discussion- Msreams
• Managerial Discussion - Inperson