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T2 - Associate Operation
Wipro
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Understands and contributes positively to meeting client SLA s, PG s.
- Maintain internal & client defined quality scores.
- Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
- Ensuring proper documentation and follow-ups and follow SOP s
- Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
- Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
- Work with leads to ensure delivery in accordance with standard operating procedures
- Take complete ownership of self-learning & development
- Ability to work in a fast-paced environment with short deadlines.
- Able to practice logical reasoning and critical thinking.
- Bachelor s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
- 2-4 years of work experience.
- Prior Claim Adjudication (LOA/ FMLA) experience is required
Excellent verbal and written communication skills. - Can work evening/night shifts as per business requirement
- Basic computer knowledge (MS-Office, Excel)
- Good analytical skills & attention to detail.
Employment Type: Full Time, Permanent
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What people at Wipro are saying
Rating based on 28 Operations Associate
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
Hr is having attitude problem
Worst management
- Salary - Bad
Operations Associate salary at Wipro
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