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1211 Wipro Jobs
OCM Consultant
4-8 years
₹ 4 - 27L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
OCM Consultant
Wipro
posted 1d ago
Job Description
Do
- Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
- Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Maintain broad knowledge of client products and/or services
- Offer additional products and/or services as needed
- Prepare complete and accurate work including appropriately notating accounts as required
- Track, document and retrieve information in call tracking database
- Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
- Participate in activities designed to improve customer satisfaction and business performance.
Employment Type: Full Time, Permanent
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What people at Wipro are saying
Rating based on 326 Consultant
reviews
Anonymous · Engineering - Software & QA
in Pune
Fortunately I got good project. Campus is good. Gym facility was very good. I am getting free ev charging too.
- Salary - Excellent
Loss of pay policy. If you are idle for more than 45 days then your loss of pay will start but notice period will remain 90 days
- Job security - Poor
Consultant salary at Wipro
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