Training Manager-Digital Marketing/Sales Enablement

• Ensure all training goals and objectives are met at an account level.
• Manage New Hire Training plan batches proactively
• Develop and maintain positive relationships with all stakeholders
• Work closely with the client / internal stakeholder SPOC to keep abreast of new priorities and manage existing priorities
• Participate and represent training in various client /internal stakeholder driven calls and initiatives T3s, CRM updates, Change sheets
• Trainer Development and guidance
• Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agreed timelines.
• Drive centrally led L&D initiatives in line with the Organizations requirements

Training Governance

• Manage and allocate resources as per business needs; ensure that the SOW terms are always met.
• Assess training effectiveness periodically and as needed
• Review and Assess Training SOPs to be in line with the changes timely
• Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed.
• Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals.
• Evaluate trainer competence and review monthly performance with fortnightly 1x1s
• Publish EWS timely
• Monthly training performance for WBR, MBR and QBRs

Learning Integration

• Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed timely and effectively
• Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met.
• Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services.
• Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement.

Essential skills

• Must have Digital Marketing/Content Moderation Training domain experience of at least 3 years.
• People leadership experience of 7+ years.
• Must have led a team of managers for at least 3+ years.
• Must have Knowledge of learning and development best practices.
• A proven track record of training program development, evaluation and management.
• Excellent leadership skills

Good to have

• Understanding of the Advertising, Marketing World and/or Content Moderation
• Content Design & Development Skills
• Experience in handling LMS activities

If internal (approx.)

• Team management 4-5 years
• Managing managers 2-3 years

Behavior

• Be an avid learner - Demonstrated learning ability
• Strong interpersonal skills
• Excellent spoken and written Skills
• Willingness to work 24/7 - needs to be comfortable with working in shifts
• Proven/demonstrated self-initiative, ability to work independently & in team environment, self-motivated and results oriented.