Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Wipro Team. If you also belong to the team, you can get access from here

Wipro Verified Tick

Compare button icon Compare button icon Compare
3.7

based on 50.3k Reviews

filter salaries All Filters

568 Wipro Jobs

Symphony Summit ITSM Professional

7-11 years

Bangalore / Bengaluru

Symphony Summit ITSM Professional

Wipro

posted 12d ago

Job Role Insights

Flexible timing

Job Description

Notice Period : Immediate-30 Days


Job Description:

Symphony Summit ITSM

  • Very good hands on experience on Symphony Summit AI is a MUST.
  • Supporting technical configuration of applicable Symphony AI modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, ITAM , CMDB and Reporting.
  • Work with functional and IT teams to deliver automated workflow solutions in Symphony AI.
  • Support Symphony AI integration with other 3rd party tools Jira/SAP/Devops/monitoring tools (Tivoli/MonIT).
  • MUST ensure SLA management of BAU tool tickets Incident/Service Request/Problem/Change tickets.
  • Configure and develop Catalogue workflows from simple to complex and application user interfaces (UIs) as well as customize Symphony AI application.
  • Configure and implement Symphony AI scripts in the form of business rules.
  • Need good exposure on java scripts deployed in Symphony Summit AI.
  • Support and Configure Symphony AI discovery and orchestration along with CMDB build for IT services.
  • Administration, development, documentation and technical support of the Symphony AI platform.
  • Assist in Symphony AI administration functions associated to project development and business unit adoption to Symphony AI
  • Support and Configure KPI reports, advance report creation(Izenda 7) and dashboard as ongoing BAU requirement.
  • Good knowledge and exposure on webservices, rest API, LDAP integrations, Azure AD integration.
  • Support and Configure CSAT question for Ticket CSAT surveys.
  • Support and Configure SLA and OLA for IT services as per BAU requirements.
  • Configure Escalation matrix for SLA breaches.
  • Provide training to IT team on Symphony AI usage and reporting on ongoing basis in BAU.
  • Provide User Guidelines for Symphony AI operations.
  • Test cases creation and testing/validation along with user Manual creation for BAU support on new or existing features.
  • Have a good understanding on Tool architecture, HLD/LLD, Integration and infra (server and Database)
  • Expert in designing and deploying automated workflow solutions along with Incident, Change Configuration and Service Request Management processes.
  • Functional testing following set rules for test progress.
  • Having good communication, excellent analytical, troubleshooting, problem solving and presentation skills.
  • Interact with the stakeholders (end users, project leads, technology etc.) to understand the system & testing requirements.
  • Analyzing and troubleshooting of issues/bugs and requests and suggesting appropriate solutions
  • Collaborating with the stakeholder and vendors in working towards resolution of support requests
  • Understanding of SQL Database and store procedures to ensure database integrity.
  • Expert in technical problem-solving skills

Requirements:

  • 6years experience as a Symphony AI System Administrator and Developer
  • Bachelors degree in computer information systems, Management Information Systems, Computer Science or other related field or higher (preferred)
  • Extensive background in Symphony Summit AI tool implementation.
  • Experience in Symphony AI scripting and building report templates.

Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro Professional roles with real interview advice

People are getting interviews at Wipro through

(based on 3.7k Wipro interviews)
Job Portal
Campus Placement
Company Website
Walkin
Referral
Recruitment Consultant
32%
16%
14%
11%
9%
3%
15% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Wipro are saying

Professional salary at Wipro

reported by 4 employees with 5-21 years exp.
₹6 L/yr - ₹35 L/yr
101% more than the average Professional Salary in India
View more details

What Wipro employees are saying about work life

based on 50.3k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

Compare Wipro with

TCS

3.7
Compare

Infosys

3.7
Compare

Tesla

4.3
Compare

Amazon

4.1
Compare

Accenture

3.9
Compare

Capgemini

3.8
Compare

Cognizant

3.8
Compare

TCS iON

3.9
Compare

IBM

4.1
Compare

Tech Mahindra

3.6
Compare

Google

4.4
Compare

Deloitte

3.8
Compare

HCLTech

3.6
Compare

Genpact

3.9
Compare

Ernst & Young

3.5
Compare

Oracle

3.7
Compare

Microsoft Corporation

4.1
Compare

DXC Technology

3.7
Compare

Mphasis

3.4
Compare

PwC

3.4
Compare

Similar Jobs for you

Professional at Wipro Limited

Bangalore / Bengaluru

5-10 Yrs

₹ 7-12 LPA

Ai Ml Engineer at Wipro Limited

Kolkata

6-11 Yrs

₹ 8-14 LPA

TSM I at Tech Mahindra

Pune, Chennai + 1

6-10 Yrs

₹ 15-30 LPA

Administrator at Wipro Limited

Mumbai

6-10 Yrs

₹ 8-12 LPA

L2 Support Engineer at QUESS

3-6 Yrs

₹ 10-13 LPA

Product Support Specialist at Cornerstone OnDemand Services India Pvt Ltd

Pune

2-6 Yrs

₹ 7-13 LPA

Servicenow Developer at QBrainX

Hyderabad / Secunderabad, Thiruvananthapuram + 1

5-9 Yrs

₹ 12-26 LPA

Summit Developer at Virtusa Consulting Services Pvt Ltd

Hyderabad / Secunderabad

7-9 Yrs

₹ 9-11 LPA

Python Engineer at Wipro

Hyderabad / Secunderabad, Chennai + 1

6-11 Yrs

₹ 10-20 LPA

Developer at TQuanta Technologies Pvt. Ltd.

9-12 Yrs

₹ 12-30 LPA

Wipro Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
Headquarter
Doddakannelli, Sarjapur Road, Bengaluru Bengaluru
560035
Bangalore Office
#37, Castle Street, Ashok Nagar, Bangalore Bangalore
560 025.

Symphony Summit ITSM Professional

7-11 Yrs

Bangalore / Bengaluru

13d ago·via naukri.com

Wipro Hiring Digital Marketing Specialist Campaign Ads (Gurgaon)

2-5 Yrs

₹ 5 - 8L/yr

Gurgaon / Gurugram

20hr ago·via naukri.com

.NET technical lead_ Chennai/ Bangalore/ Pune

7-11 Yrs

Pune, Chennai, Bangalore / Bengaluru

1d ago·via naukri.com

Python Engineer

6-11 Yrs

₹ 10 - 20L/yr

Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru

1d ago·via naukri.com

Customer Service Executive - Up To 32k: BPO - English Required T27

0-5 Yrs

₹ 2.25 - 4L/yr

Kolkata, Indore, Gurgaon / Gurugram +1 more

2d ago·via naukri.com

Customer Support Associate-HR Disha

Chennai, Sholinganallur

2d ago·via naukri.com

SAP Advanced Business Application Programming Consultant

3-6 Yrs

Bangalore / Bengaluru

2d ago·via naukri.com

Full Stack Engineer

11-16 Yrs

Bangalore / Bengaluru

2d ago·via naukri.com
write
Share an Interview