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Site Reliability Engineer
Wipro
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role Purpose
- Strong Technical knowledge in supporting End user issues on Hardware, Win OS, Messaging, Applications, Outlook 365, AD Exchange server etc.
- Min 2 to 3yrs of exerpience
- Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
- Provides Level 2 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
- Tracking and managing incident and problem SLA and reporting metrics (KPI) including key stakeholder communications.
- Focus on building good working relationships within the team and other Resolution Groups
- Remain well versed in help desk policies, procedures, standards and documentation
- Present a positive, effective and flexible contribution to achieving team targets and objectives
- All High Severity Incidents are directly assigned to Level 2 teams to minimize downtime.
- Good Communication with confident appearance
- Experience working in Remote support Tool , ITSM Ticketing Tool, Corporate Technology
Employment Type: Full Time, Permanent
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People are getting interviews at Wipro through
People are getting interviews through
(based on 3.8k Wipro interviews)
Job Portal
Campus Placement
Company Website
Walkin
Referral
Recruitment Consultant
32%
16%
14%
11%
9%
3%
15% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Wipro are saying
Rating based on 4 Site Reliability Engineer
reviews
Anonymous · IT Infrastructure Services
in Bengaluru
Likes
Projects are good
Dislikes
Some internal policies need to be changed
Read 4 reviewsSite Reliability Engineer salary at Wipro
reported by
101
employees
₹4.2
L/yr - ₹21.5
L/yr
29%
less
than the average Site Reliability Engineer Salary in India
View more details
What Wipro employees are saying about work life
based on 50.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Wipro Benefits
Submitted by Company
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off
Submitted by Employees
View more benefits 
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