Wipro is Hiring For walkin inteview US HR Operations Backoffice

Requirements-  Associate (Process: US HR operations)

Work Experience - 0-36 months (Immediate joiners required)

Summary

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

 Relevant Experience - Any/Basic MS Excel

 Category -  Back office/Data Handling or Data Management

 Working Conditions - Fixed evening shift (5 days working). Saturdays and Sundays are fixed  off.

Service Agreement - Applicable for 1 year ( Mandatory)

 Education Skills - Any graduate - BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part   time MBA, PGDM

1. 2023-2024 graduates without original University provided hard copy  are not allowed.
2. Technical graduates are not allowed.

Work Location - Airoli