Business Analyst

As a Salesforce Business Analyst at Winfomi, you will work closely with our sales team and other business stakeholders to understand and analyze their requirements. You will play a key role in translating business needs into detailed functional specifications for our Salesforce CRM system. Your expertise will contribute to improving sales processes and enhancing the overall efficiency of our operations.

Responsibilities:

Collaborate with sales and other business teams to gather and document detailed requirements for the Salesforce CRM system.
Analyze and evaluate existing sales processes to identify areas for improvement and innovation.
Create comprehensive functional specifications that outline how the Salesforce CRM system should function to meet business needs, ensuring the highest level of expertise in the implementation.
Work closely with developers and technical teams to ensure the successful implementation of the specified requirements, while maintaining the highest standards of integrity in all aspects of the process.
Perform user acceptance testing (UAT) to validate that the CRM system meets the defined specifications and delivers innovative solutions to our sales team.
Generate reports and analyze sales data to provide insights into sales performance and support data-driven decision-making, leveraging your expertise in data analysis.
Provide training and support to sales teams and end-users to ensure effective utilization of the Salesforce CRM system, displaying your expertise in conveying complex information in an easily understandable manner.
Continuously monitor and identify opportunities for process improvement to enhance sales efficiency and productivity, all while upholding our core values of innovation and integrity.
Requirements:

Proven experience as a Business Analyst, preferably with a focus on Salesforce or other CRM systems, demonstrating your expertise in this domain.
Strong understanding of sales processes and experience working closely with sales teams, showcasing your expertise in this area.
Excellent analytical skills with the ability to translate business needs into actionable requirements, further highlighting your expertise in the field.
Proficiency in creating detailed functional specifications and process documentation, displaying your expertise in translating complex concepts into clear, innovative solutions.
Familiarity with Salesforce or other CRM platforms, with a deep understanding of their capabilities and limitations, demonstrating your expertise in CRM systems.
Solid data analysis skills and the ability to generate meaningful reports and insights, further exemplifying your expertise in data-driven decision-making.
Strong communication and interpersonal skills to collaborate effectively with both technical and non-technical stakeholders, showcasing your expertise in building strong relationships.
Experience in user acceptance testing (UAT) and ensuring high-quality software implementation, illustrating your commitment to expertise and attention to detail.
Problem-solving mindset and a proactive approach to driving process improvements, aligning with our core value of innovation. NOTE: We are looking for Candidate to Work from Office (Coimbatore)