Customer Support Manager

Why Whizlabs?

At Whizlabs, we dont just deliver exceptional customer experiences we create a space where your leadership and passion for customer success can truly thrive.

• Freedom to Lead: Take ownership of the customer journey, design strategies, and implement solutions that improve user satisfaction.
• Collaborate with Visionaries: Work alongside a diverse and innovative team that values customer-first solutions.
• Employee Benefits: Enjoy complimentary daily lunches, including non-veg options, and comprehensive medical insurance for you and your family.
  With opportunities for growth, leadership, and collaboration, Whizlabs is where your career in customer experience management reaches new heights.

What You’ll Be Doing?

• Enhancing Customer Journeys: Oversee and optimize customer touchpoints to ensure a seamless and engaging experience.
• Resolving Issues: Take ownership of escalations, troubleshoot challenges, and implement long-term solutions.
• Driving Satisfaction Metrics: Analyze customer feedback and satisfaction scores, using insights to refine processes and enhance experiences.
• Building Relationships: Foster strong, lasting connections with customers, understanding their needs and anticipating their future expectations.
• Collaborating Across Teams: Work closely with sales, product, and support teams to ensure customer-centric solutions are implemented.
• Implementing Best Practices: Leverage industry standards to improve workflows and set benchmarks for customer success.

Skills & Expertise

We’re looking for a Customer Experience Manager who brings:

• A proven track record of managing and enhancing customer experiences in SaaS or technology domains.
• Proficiency in using live chat and ticketing tools to manage and optimize customer support workflows.
• Strong problem-solving skills and the ability to handle escalations with empathy.
• Exceptional communication and interpersonal skills to connect with customers and internal teams effectively.
• Data-driven decision-making capabilities, with experience in using tools to analyze customer behavior and satisfaction metrics.
• Leadership skills with the ability to mentor and guide customer support or experience teams.
• A customer-first mindset and a passion for delivering excellence.

What We’re Offering?

At Whizlabs, we’re not just offering a job—we’re offering a mission-driven career where you can:

• Make a Real Impact: Lead efforts that directly improve customer satisfaction and retention.
• Grow as a Leader: Develop your leadership and strategic thinking in a supportive, customer-focused environment.
• Collaborate for Success: Be part of a dynamic team that values your contributions and shares a vision for excellence.

Optional: You can share a 2-minute video introduction along with your resume. Send both to careers@whizlabs.com.

Join us to become part of a team that’s not just shaping individual careers but redefining how education impacts the world. Join us in building the future of learning and transforming lives globally!

Apply now to be part of Whizlabs!