Customer Support Role - Education (1-5 yrs)

- As the primary point of contact for students, the role involves facilitating communication between students and university departments, addressing academic and administrative queries, and guiding students through their academic journey.

- Responsibilities include resolving semester and subject-related issues, ensuring timely completion of academic requirements, and promoting re-registrations.

- The role also requires tracking student progress, handling queries via calls, emails, and chat, and ensuring high satisfaction with personalized and accurate responses.

- Additionally, the position involves identifying and escalating priority issues, recommending process improvements, and ensuring timely conflict resolution.