Customer Service Executive(Domestic Voice process)

Role Customer Service Associate

• Work as a Customer Support Representative’ to answer and provide resolutions to IB/OB Calls , Emails , WA

for query received from end Consumers

• Take full ownership and accountability of the assigned tasks
• Resolution & closures of tasks as per defined TAT – Consumer
• Recording of data with accuracy on Tools set up for the department
• Go beyond an extra mile for any issue resolution by liaising with internal stakeholders
• Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.
• Excellent Written & Verbal communications in English and Hindi (Must have)
• Taking full Ownership & Accountability of issue resolution for driving Customer.
• A ‘Go Getter’ who would very carefully – Listen, Resolve, Escalate and ‘Be the Reason’, for driving Customer

Happiness, Centricity and Obsession.

• Usage of tools like Excel and CRM
• Enthusiastic, willing to learn, multitask.
• Any HSC, Graduate & Post Graduate (Fresher or more 1-2 years of relevant work experience)
• Should have preferably worked in reputed Domestic/International BPO catering to customers through

Multi/Omni channel mediums