Customer Relationship Executive- After Sales Service

Customer Relationship Executive

Job Responsibilities:

Customer Support

• Answer incoming calls and respond to customer emails professionally and promptly.
• Assist customers with after-sales service inquiries, product issues, and warranty claims.
• Provide accurate information about product features, troubleshooting, and maintenance.
• Ensure customers receive personalized and effective solutions to their concerns.

Ticket Generation

• Create and manage service tickets accurately to document customer issues and requests.
• Assign service tickets to Field Service Executives based on location, availability, and expertise.
• Follow up on open tickets to ensure timely resolution and customer satisfaction.

Feedback Collection

• Conduct follow-up calls to customers to gather feedback on service and product experiences.
• Record feedback and suggestions, reporting trends and recurring issues to management.
• Use feedback to identify areas for improvement and share actionable insights with relevant departments.

Customer Relationship Management

• Build and maintain strong customer relationships by demonstrating empathy, patience, and a commitment to resolving issues.
• Keep accurate records of customer interactions, transactions, and feedback.
• Proactively communicate with customers to update them on service progress or product updates.

Qualification:

Bachelor's Degree in Engineering field or any Graduate.

Experience required: 6months to 3 years.

Language know: English,Hindi,Gujarati

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training and professional development opportunities.
• Health, and retirement benefits.
• A supportive and inclusive work environment.
• Opportunities for career growth within the company.
• Enjoy 24 paid leaves and 15 public holidays Annually.