Principal IT Engineer- Non IT

Position Overview
We are seeking a highly skilled and experienced Principal IT Engineer to lead the design, implementation, and optimization of our Whatfix s IT infrastructure. This role combines strategic leadership with hands-on technical expertise, ensuring our systems are secure, scalable, and aligned with business goals. As a Principal IT Engineer, you will play a critical role in shaping our technology roadmap and mentoring a team of IT professionals.

Key Responsibilities 1. Strategic Leadership

• Design and implement enterprise-level IT strategies to support business goals.

• Collaborate with senior leadership to align IT solutions with organizational needs.

• Evaluate emerging technologies and recommend their adoption to maintain competitive advantage.

2. Infrastructure Management

• Oversee the architecture, deployment, and maintenance of IT infrastructure, including networks, servers, storage, and cloud environments.

• Ensure high availability, disaster recovery, and business continuity across IT systems.

• Optimize infrastructure performance through capacity planning and resource allocation.

3. Security and Compliance

• Develop and enforce IT security policies to protect organizational assets.

• Conduct risk assessments and implement robust cybersecurity measures.

• Ensure compliance with industry regulations and standards such as GDPR, HIPAA, or ISO 27001.

4. Team Leadership and Mentorship

• Lead or mentor a team of IT engineers, fostering a culture of innovation and collaboration.

• Provide technical guidance on complex projects and initiatives.

5. Project Management

• Plan, execute, and oversee IT projects, ensuring timely delivery and adherence to budget constraints.

• Coordinate with cross-functional teams to integrate IT solutions seamlessly.

• Prepare detailed documentation and reports for stakeholders.

6. Operational Excellence

• Monitor and manage IT operations to ensure maximum uptime and efficiency.

• Implement automation and process improvements to enhance service delivery.

• Handle escalations and troubleshoot critical issues effectively

  Qualifications and Experience Required

  • Bachelor s degree in Computer Science, Information Technology, or a related field

  • 10+ years of experience in IT infrastructure, system administration, or related fields.

  • Proven expertise in designing and managing enterprise IT systems, including hybrid cloud environments.

  • Strong knowledge of networking, ITSM, and cybersecurity principles.

  Preferred

  • Certifications like CISSP, ITIL, CCNP, or AWS Solutions Architect.

  • Experience in implementing DevOps practices and tools (e.g., CI/CD pipelines).

  • Experience with SaaS applications in a corporate IT environment.

  • Familiarity with scripting and automation using Python, PowerShell, or similar languages.

  • Demonstrated ability to manage complex projects.

    Key Competencies

    • Exceptional problem-solving and analytical skills.

    • Strong communication and stakeholder management abilities.

    • Leadership and mentorship capabilities.

    • Adaptability to fast-paced and evolving technology environments.
      
      

What We Offer

• • • • Competitive salary and performance-based incentives.

      • Opportunities for professional growth and certifications.

      • A collaborative and innovative work environment.

      • Comprehensive health, wellness, and retirement benefits

        This role is ideal for a dynamic IT leader who thrives on technical challenges and enjoys shaping an organization s technological future. If you are passionate about driving innovation and delivering excellence in IT solutions, we d love to hear from you!