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Premium Employer

WeWork India Management

Compare

4.3

based on 67 Reviews

22 WeWork India Management Jobs

Senior Community Associate

weworkindia

4.3

based on 67 Reviews

2-3 years

Gurgaon / Gurugram

1 vacancy

Senior Community Associate

WeWork India Management

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Customer Service Salesforce Operations Hospitality Front Desk

+ 3 more

Job Description

The Community team is dedicated to enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the face of WeWork.

Every member of this team helps our members and employees create their life s work by assisting in functions such as hospitality and operations.

Roles and Responsibilities

Illustrate WeWork s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
Ensure that your building is fully operational and processes are running smoothly
Drive growth and promotion of WeWork-provided service offerings
Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

Greeting / Point of Contact

Be the first and last point of contact for your building
Cover the front desk during business hours
Greet and check in member guests
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
Manage On-Demand member check-ins and check-outs
Prepare and distribute promotional materials to guests/potential members
Greet and welcome walk-ins and potential new members and guests with questions or refer inquirers to additional resources

Membership Management

Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
Solve member-related issues to ensure that a cohesive community is maintained
(tickets, emails, escalations and in person)
Conduct member one-on-ones and gather feedback
Work on member net promoter score target
Own a percentage of the building s renewal/growth target
Oversee special amenities, up-sells and ancillary revenue and hygiene

Events and Community Management

Make posters for events and prepare newsletters
Assist with set-up and breakdown of internal and external events including strategizing, planning and execution
Plan business development activities for ancillary revenue streams such as external events
Host periodic new member orientations
Create monthly events calendar and plan around allocated budget

Building Operations and Management

Assist with move-ins and move-outs; prepare and distribute member welcome packets
Assist with building operations and maintenance to ensure the highest level of member experience
Fielding and assigning requests submitted through the ticketing platforms
Manage keycard activations and assisting members with minor operational challenges, wherever applicable
Ensure that the building is clean and we'll kept
Order consumables and ensure that the building spends are within the budget
Take charge of mail and package responsibilities as needed
Submit building receipts to the Community Lead and the Community Manager for expense reports
Identify issues for escalation to the Community Lead and the Community Manager and document the same accordingly
Support and manage on ground third party support teams

Experience and Qualifications

bachelors degree or Hospitality graduate
2-3 years customer service/Hospitality and/or sales experience
Must have strong verbal and written communication skills
Exceptional organizational and multitasking skills
Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Passion for entrepreneurial communities
Proficient in basic computer skills

Employment Type: Full Time, Permanent

Read full job description

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