Telecaller - Ethical Hacking Training Institute (0-1 yrs)

About us

Appin Technology is Ethical Hacking Training Institute, currently a network of 110+ training Institute which provides comprehensive training in the ethical hacking course, Information Security, certified ethical hacking (CEH) course, and related technology areas and has been operating training centers across India, Africa, Asia, Eastern Europe, South America, and the Middle East. We are among the top 5 IT professional training companies and the best in its category by the popular The Week Magazine.

About the Role

The primary goal of the Telecaller is to boost sales by reaching out to prospective students and generating walk-ins for the institute. The Telecaller is responsible for managing phone calls with students, explaining courses and services, and maintaining relationships. This role requires excellent communication and persuasion skills, along with the ability to handle queries effectively and maintain student data.

Requirements

- Strong interpersonal and communication skills. Excellent organizational and time-management abilities.

- Ability to work effectively with diverse groups of students and stakeholders.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

- Strong problem-solving skills and attention to detail.

- A passion for helping students achieve their academic and career goals.

Responsibilities

- Make 100 cold calls daily to prospective students, explaining the courses and services offered by the institute.

- Maintain a connection rate of 70% to 80% from daily calls.

- Generate 4 to 5 daily walk-ins from cold calling efforts.

- Use pre-defined scripts to contact both prospective and existing students.

- Address queries related to courses, services, and any issues students may face.

- Update and maintain the student database regularly.

- Build and maintain positive relationships with students to enhance engagement.

Report daily progress to the supervisor, including call and walk-in statistics.

- Stay informed about industry trends and developments in education and career counseling.

Desirable :

- Previous experience in academic advising or counseling.

- Knowledge of educational programs and admission processes.

- Familiarity with career assessment tools and resources.

- Background High School/Bachelors /Master's degree or a related field.

Benefits :

- Fixed work schedule.

- Competitive Pay.

- Opportunities for Growth and Advancement

- Transparent Performance and management system.

- Work with latest technologies and tools.

- Medical Insurance.

- Six Days working culture.

- Diverse and Inclusive workplace.