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Security Renewal Specialist, Customer Experience
5-10 years
Bangalore / Bengaluru
1 vacancy
Security Renewal Specialist, Customer Experience
WebEx
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
In this role as a Renewals Specialist, you will be focused on protecting existing Cisco customers through timely renewals of security subscriptions and improving their security posture by upselling new features and products from the largest software security company globally. If you come on board, you join the most important organization in the company which has been tasked with the transformation of Cisco Systems to deliver the best Customer Experience (CX) in the industry.
What you will need to do In this position, you will work predominantly in a virtual capacity interacting with customers and partners via phone and video therefore good interpersonal skills are required. Your responsibilities will be to;
Achieve sales objectives including quota and efficiency requirements and other key performance indicators as determined by sales management.
Collaborate multi-functionally (field sales, other inside sales, channels, delivery, operations, and partners) to build credibility, earn trust, and provide a single customer-facing solution and view.
Interpret and apply install base data to produce an accurate renewal list by customer and partner on a quarterly and yearly basis and drive that information into the sales motions.
Customer Engagement and Accountability: You will actively engage with customers on their renewal opportunities 270 days before the renewal date. Drive expanded conversations to grow annual contract value and increase Ciscos security footprint with key customers.
Spend > 50% of the time in contact with customers; mainly interact with information technology, line of business, and key decision makers to assess customers landscape and inventory to cross and upsell.
30% - 50% of your time developing and executing programs to increase revenue contribution from the channels.
The CX Renewals team is one of Cisco s fastest-growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.
We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team. We connect customers with solutions that can transform their businesses and change the world for the better.
You will discover a creative, flexible, and award-winning working environment using the latest Cisco technology to enable you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities
Who You Are You love leading multiple team members to a successful customer outcome. Your strong analytical skills help provide Cisco customers with insights into their business. You can maintain effective work behavior during times of pressure and setbacks. Ability to efficiently adapt to changing demands and conditions while prioritizing critical issues.
Strengths Youll Need You have at least 5 years of Sales experience in the information technology industry, specifically in areas of security software renewals & partner sales.
You understand business forecasting and the sales cycle.
You optimally explore interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support one s proposal.
You have a demonstrable record of sales achievements understanding of security solutions and market trends
Excellent written and verbal communication with external customers, team, management, and with Cisco Sales Team. Ensures the level of communication is appropriately focused for the audience they are presenting.
Required Experience, Skills , and Alignment: You hold a Bachelor s Degree, preferably in Business or Communications
Analytical skills to interpret data and produce summaries Effective customer service skills to resolve partner and customer issues
Influencing and negotiation skills Positive demeanor, professional work ethic, and standards
Deep understanding and interest in technology
Employment Type: Full Time, Permanent
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based on 21 employees
Flexible timing
Monday to Friday
No travel
Day Shift
WebEx Benefits
Job Training 
Team Outings 
Education Assistance 
Soft Skill Training 
Health Insurance 
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