Technical Consulting engineer

Customer Delivery Engineering Technical Consulting Engineer

Bangalore

What Will You Do and Who You Will Work With

Technical Services is team of extraordinary technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.

The Service Provider team is part of the Global TAC organization and supports SP Networking, SP Mobility, SP Cable, Optical, and Router/Switch Architecture, Data Center, and related technologies. Today, we are building innovative teams that have the highest level of technical ability, innovation, and general problem-solving skills within the Global TAC. On this team, you will collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work.

IOS-XR and NXOS is one of the most growing new technologies Products. The High Touch Technical Services team provides second/third level technical support on a worldwide basis for IOS-XR Operating systems routers (ASR9000, Cisco 8000, NCS5500, CRS) & NXOS Switches (Nexus 3K,9K,5K, and 7K) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems).

You will also receive extensive training and development both technical and customer skill areas.

Role & Responsibilities :

Cisco CX is a team of skilled technical guides, dedicated to providing exceptional customer experiences, and solving complex business challenges with network-centric solutions. Success is evidenced by outstanding financial performance, increasing customer satisfaction metrics, industry recognition, and employee happiness scores. The Service Provider team tackles intricate issues for Ciscos premier clients, offering an opportunity to master cutting-edge technologies. Working in this team provides exposure to a diverse and socially responsible environment within a highly innovative company. Its a chance to enhance skills in a dynamic, team-oriented setting alongside your growth and career.

A Technical Consulting for Technical Services is part of a highly skilled senior technical team in a cutting-edge technology supporting IOS-XR Operating system routers (ASR9000, Cisco 8000, NCS5500, CRS) & NXOS Switches (Nexus 3K,9K,5K, and 7K), and SONiC Network Operating System. This role will be located at our Bangalore, India campus

Who You Are:

Essential Skills-

Bachelors degree (BE or BS) in Computer Science or a related technical field, or equivalent experience. 12+ years of technical experience in Service Provider and Data Center technologies.

• Proficiency in analysing, configuring, and troubleshooting Cisco XR Products deployed in medium and large enterprise/SP networks .
• Demonstrated significant analytical and troubleshooting skills, including crisis management abilities, and proficiency in handling critical customer issues/problems.
• Exceptional software debugging skills, with a strong aptitude for troubleshooting.

• ou are a trusted resource for delivering support on Cisco Products & Technologies such as IOS-XR, IOS-XE, NXOS and platforms such as ASR9000, Cisco 8000, NCS5500, CRS, NCS520, NCS540, & Nexus 3K,9K,5K, and 7K switches etc.
• Excellent skills with Cisco SONiC and Spitfire with prior excellent knowledge.

• In-depth Knowledge of Routing Protocols BGP, MPLS, OSPF, ISIS, VLANs, VPC, Wireless, Switching, IOS-XR, NXOS.
• Deliver technology/product training and intellectual property material as necessary, including mentoring other engineers.
• Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.
• Automation Skills - Python Scripting, AI/ML, YAML, Docker and Kubernetes.
• Proven crisis management skills; Consultative communication skills.
• Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers.
• Strong consulting & client-facing skills to include multi-functional influence, external and internal consulting

Extended Skills

• You are a trusted resource in the areas of IOS-XR, IOS-XE, NXOS, SONiC and its underlying platforms (ASR9000, Cisco 8000, NCS5500, CRS, NCS520, NCS540, & Nexus 3K,9K,5K, and 7K switches) and technologies (Routing & Switching protocols, BNG, ISG, SDWAN, Datacenter technologies and related capabilities).
• Data Center Layer 2 overlays for example VXLAN, EVPN. Layer 2 security features for example port security, MACsec, ACL, private VLANs. Layer 3 Overlay Protocols (OTV, LISP). Network management protocols for example PTP, NTP, DNS, DHCP
• Expert level knowledge in the areas of: IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP)
• Basic understanding of Software defined networking.
• You can independently solve problems in broad, complex, and unique networks with mixed protocols in high end routing environments for our largest customers.
• You will provide support to engineers from multiple teams as well as the field and aids them in problem resolution.
• You provide input to Engineering and product organizations on future product development.
• You act as a focal point for large account network problem resolution and provide technical support as an L3/L4 for Critical Accounts.
• You provide systems/product training in written and presentation form, such as chalk talks, web pages, white papers, Tech Zone and Cisco Support Community participation, Cisco Live, EBCs, etc.
• Knowledge of large-scale Service provider network and Data Center Switch Fabric Architectures
• You effectively utilize lab setups to debug broad and complex problems and submit complete bug reports while monitoring reports of other engineers for quality.
• You provide input to Engineering and product organizations on future product development.
• You lead the creation of intellectual capital through written documents and machine consumable scripts and signatures that enables faster issue identification and resolution

Emerging Skills

CCIE SP/RS/EI, DevNet, RedHat certification is a plus

Public / Private Cloud experience and knowledge. [ AWS, Azure]

Why Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart

cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren t afraid to change the way the world works, lives,

plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity

that fuels our innovation. We are dreamers and we are doers.

We Are Cisco