L1 Support Engineer

Provide first/second level contact and problem resolution for user issues.

Work with Third Party Vendors to remediate complex AV & Patch issues as needed.

Provide timely communication on issues status and resolution.

Maintain ticket updates for all reported incidents.

Install, upgrade, support and troubleshoot Windows 10, Windows 11 and Microsoft Office 2016 & Office 19, another authorized desktop application.

Should have basic knowledge of Mac operating system to support Apple PC users.

Install, upgrade, support and troubleshoot for printers, computer hardware.

Performs general preventative maintenance tasks on computers, laptops, printers.

Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

Install, support and troubleshoot for email configuration on mobile

Install, support and troubleshoot for Citrix HSD & Vpn

Support and troubleshoot for Conference room

APPLY NOW!!!

Bachelor s degree or equivalent in Computer Science or related field

Minimum 1 year of IT experience or equivalent

Good communication Skills