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7 Way.com Jobs

It Support Engineer

3-8 years

₹ 4 - 6.5L/yr

Thiruvananthapuram

5 vacancies

It Support Engineer

Way.com

posted 16hr ago

Job Description

Responsibilities:

  • Provide technical support on-site or via remote-access systems.
  • Respond to IT Support requests.
  • Diagnose and offer solutions to software, networking, or hardware issues.
  • Perform hardware and software installations, configurations, and updates as needed.
  • Resolve technical issues in a timely manner using available resources in the company.
  • Manage and support IT infrastructure, ensuring optimal performance and reliability.
  • Ensure proper documentation of IT support activities and maintain a knowledge base for common issues.
  • Collaborate with cross-functional teams to improve IT support processes and service delivery.
  • Assist in IT asset management and inventory tracking.

Qualifications:

  • Proven work experience in IT support for 2-4 years.
  • Graduate in IT/Computer Science.
  • In-depth knowledge of installing Windows, Linux, MacOS, Office 365 and Ticketing Tools.
  • Prior knowledge and Hand-on experience in Networking and Router Configuration(Fortinet and Cisco).
  • Strong troubleshooting and critical thinking skills.
  • Excellent communication skills; preference for candidates with international support experience.
  • Willing to work in a rotational shift.
  • This is a complete work-from-office job.

Employment Type: Full Time, Permanent

Read full job description

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What people at Way.com are saying

Information Technology Support Engineer salary at Way.com

reported by 8 employees with 1-8 years exp.
₹4 L/yr - ₹4.7 L/yr
17% more than the average Information Technology Support Engineer Salary in India
View more details

What Way.com employees are saying about work life

based on 235 employees
92%
85%
91%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Way.com Benefits

Health Insurance
Work From Home
Free Transport
Child care
Gymnasium
Cafeteria +6 more
View more benefits

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