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Sr. IT Engineer
Veltris
posted 3mon ago
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Flexible timing
Key skills for the job
Job Description
System Admin - IT Support
We are seeking a highly skilled IT Support Specialist to join our dynamic team. The ideal candidate will possess a robust knowledge of IT support best practices and a broad technical skill set, including expertise with Freshservice , Zendesk, Windows, macOS, Linux VM, and various endpoint management tools. This role requires a proactive individual who can manage and support IT infrastructure in a global organization with office sizes ranging from 10 to 1000 employees.
Experience: 8+Years Support: L3
Location: Hyderabad
Work mode: Work from Office/Hybrid
Employment Type: Full Time
Mandatory Skills: Ticketing Tools, Intune, O365, MAC Support, PowerShell Scripting Knowledge
Roles Responsibilities:
- Experience in managing enterprise IT Infrastructure systems, provide end-user support remotely for global across different geographical regions.
- Willing to work in shifts to provide 24x7 support
- Acknowledge, respond and resolve support tickets/requests raise by clients as per the SLAs.
- Provide RCA (root cause analysis) for incidents and problems as appropriate.
- Work on project assignments, initiate projects that enhance the quality or efficiency of enterprises IT Infrastructure systems and services.
- Create necessary documentation which include but not limited to SOPs (standard operating procedures), How-Tos, Knowledgebase
- Exceptional communication skills required. Capable of communicating clearly and effectively, verbally and in writing, with technical and non-technical audiences.
- Handle escalations as needed to ensure appropriate follow through.
Requirements
- Bachelors degree in computer science or a related field
- Over 8 years of experience managing Enterprise IT Infrastructure support and End-user support
- Proven experience with Freshservice or Zendesk.
- Strong knowledge of Windows 10, 11, and macOS.
- Experience with laptops running Linux VMs on Windows and macOS.
- Expertise in endpoint management using UEM tools such as Venn or Microsoft Intune.
- Proficiency in Microsoft Autopilot for managing and deploying devices.
- In-depth experience with Microsoft Office 365 tools, including Entra and SSO integration.
- Familiarity with collaboration platforms like Teams, Slack, and Zoom.
- Hands-on experience with AWS and Azure cloud services. Advanced PowerShell scripting skills.
- Knowledge of enterprise business applications such as Salesforce, Zapier, monday.com, and Workato .
- Experience in establishing and managing SLAs.
Employment Type: Full Time, Permanent
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People are getting interviews at Veltris through
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7%
7%
13% candidates got the interview through other sources.
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What people at Veltris are saying
What Veltris employees are saying about work life
based on 172 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Veltris Benefits
Submitted by Company
Health Insurance Health Insurance - Feasibility for Parents Corporate NPS Car Lease Service Rewards Professional Development Benefits
Submitted by Employees
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