Office 365 Administrator

Role & responsibilities:

• Well versed on Microsoft Office 365 including Exchange Online (Hybrid), Teams, email flow, share point, MDM and other Office 365 applications.
• Strong Knowledge in Microsoft 365 administration. Manage email Services (Exchange/Exchange Online), establish, and maintain O365 Exchange mailboxes, user accounts, distribution groups, Domains, Policies, Transport Rules, Connectors, anti-spam filtering, DKIM, DMARC, Auditing, Retention & Archival policies, DLP, logging and email tracking, Message Trace & header Analysis and Microsoft Defender etc.
• Knowledge in Active Directory, Azure Active Directory user administration.
• Well versed on MS Office 2013/2016/2019 L2 Support.
• Strong technical problem-solving skill such as email delivery failures or authentication problems.
• Providing support for mobile devices that use Office 365, including Android phones and iPhones.
• Experience on Offline and Online archive management.
• Well versed on antivirus software (Bitdefender, EScan.,ectc.)
• Experience on ticketing tool management.
• Conversant with Computer Hardware Installation/Maintenance, Operating System Installation, Software Installation & Troubleshooting.
• Good understanding of computer networking and troubleshooting (LAN/Wi-Fi troubleshooting).

Tools : Service Now, Manage engine, Bitdefender & Office 365.