Director, Technical Program Management

Program Stakeholder Management: Requires knowledge of: Stakeholder identification and engagement; Processes and ways of working across various groups; Relationship management techniques; Techniques to manage conflicting stakeholder priorities and ambiguity; Stakeholder management strategy. To proactivelyengage with the stakeholders, as required, to inform about program priorities, streamlines multiple processes towards a single roadmap, and coaches team members on typical stakeholder engagement. Actively secures program stakeholder buy-in for program roadmaps. Seeks ideas and drives consensus toward program deliverables according to defined scopes and timelines. Connects program stakeholders to discuss and align different approaches and resolves conflicts to arrive at common solutions. Supports and fosters understanding among stakeholders on significant program changes. Analytical Problem Solving: Requires knowledge of: Data analysis and research; Problem-solving techniques and frameworks; Data-driven and fact-based decision-making techniques/methodologies; Impact analysis and course correction techniques/methodologies; Precedence and use cases for business problems; Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness) To define program success metrics through the extraction of insights. Identifies difficult problems and systemic gaps that may seem invisible/avoidable on assigned programs. Extracts insights and promotes the value of insight extraction from multiple data sources. Leads problem-solving efforts for complex and ambiguous problems, questions assumptions to clarify articulation of the problem, and coaches team members. Mentors team members on fact-finding techniques, diagnostic tools, and judgment to identify and break down business problems. Program Planning Development: Requires knowledge of: Program management techniques, tools, and frameworks; Benefits analysis; Program planning tools and techniques; Communication tools and processes. To define goals, stage gates, critical delivery paths, and key deliverables for large-scale programs that incorporate multiple programs with dependencies across multiple areas of work, timelines, and resource constraints. Secures commitments for program scopes, delivery dates, and resources and manages cross-functional dependencies across multiple areas of work. Resolves ambiguous situations with conflicting business and product strategies and independently drives clarity to program teams/leadership on strategy and end-to-end technology solutions. Identifies synergies, overlaps, and waste for program tracks across multiple areas of work and mentors team members. Drives initiatives to improve ways of working. Deliver Program Results: Requires knowledge of: Risk management methodologies; Project management tools, techniques, and methodologies; Project tracking tools, dashboards, and reports; Financial management tools and processes; Budgeting and internal and external programs; Change management; Critical paths; Negotiation methodologies. To drive monitoring for multiple programs and decomposes performance metrics for programs into measures for different projects. Independently identifies key risks, determines severity, creates mitigation plan, determines likelihoods, and manages issues to unblock a program with little guidance. Assesses and manages the likelihood and impacts on multiple areas of work. Escalates issues to relevant stakeholders to unblock teams. Ensures the effective use of program budgets by ensuring teams work together on the highest value efforts (for example, clear priorities, resource alignment), and are unblocked in completing those efforts. (for example, tracking and Technical Expertise: Requires knowledge of: Techniques to translate requirements for software (for example, design, architecture, testing), hardware (for example, system design, hardware selection) assets or platform capabilities (cloud infrastructure, pipeline orchestration, database, network); System/platform design concepts/ components and architecture; Emerging tools and technologies Product/Feature Technical Design; Services, APIs, and technologies within assigned teams/areas; Software, platforms, and/or Information security standards and guidelines; Infrastructure components (for example, network, storage, compute), cloud, data, and development platforms; Hardware/software lifecycles (EOL, upgrades, migrations); Site Reliability Engineering concepts (observability, monitoring, pre-production checklists, incident management); Cloud computing technologies; Service management concepts (ITIL framework). To lead and broker agreement on end-to-end, high-level system /solution design of Leveraging Domain Knowledge: Requires knowledge of: Essential aspects of a specific business/domain area; Industry trends, market segments and competitor activities; Domain-related terms and success metrics relevant to program context. To demonstrate an awareness of various principles, processes, relevant technology, ways of working, and terminologies across a domain. Extends program plans to incorporate elements of communications, marketing, and field service management. Leads discussions and conducts impact analysis/due diligence to guide decisions on build versus buy. Identifies areas for the implementation of new processes, automation techniques, and updated ways of working while understanding the impacts on interdependent domains. Proactively researches new processes and automation techniques used across domains and industries to influence product roadmaps. Influential Communication for Alignment: Requires knowledge of: Application and allocation of business communication styles/techniques; Communication channels/mediums; Program management documents; Qualitative and quantitative data management (for example, feedback, facts, analysis). To guide and influence program participants/stakeholders to focus on decision points, options for end outcomes, and solutions that unblock/de-risk and keep programs on track. Mentors team members on communication styles and modifies communication styles according to stakeholder requirements. Leverages fact-based data and analytics insights to build a cohesive narrative and present options, solutions, and decisions in a clear, concise, and meaningful way. Provides timely feedback and seeks, internalizes, and utilizes feedback received in a systemic manner (for example, modifies standard operating procedures at the team level). Leads complex discussions and presents non-partisan points of view and whitepaper

Leadership Expectations

Respect for the Individual: Builds high-performing, diverse teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all.

Respect for the Individual: Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best, diverse talent.

Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Acts with Integrity: Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; listens to concerns raised by associates and takes action, and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.

Acts with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware.

Service to the Customer/Member: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.

Service to the Customer/Member: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and implementing strategies.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Strive for Excellence: Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart s business model.