Voice & Accent Trainer

What you'll do:

Essential Functions An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Below are the essential functions,

• Understanding of English Grammar Subject Verb Agreement Rules, Tenses and Transliterations
• Different Feedback Mechanism such as GROW, SOAR, OSKAR, CLEAR, AOR coaching models
• Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management
• Training sounds in English such as Vowels (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives and Nasal)
• Manner of articulation and place of articulation of English sounds

What you'll bring:

• Bachelors Degree in a related field and 5 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent.
• OR 6-8 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent
• Flexible to work in US shifts.
• Proficient in blended training delivery methodologies
• Expert in classroom training delivery
• Ability to design and deliver language and culture-based course material/training curriculum
• Capability to design and deliver competency-based training
• Expertise in leadership training
• Operational knowledge of LMS
• Knowledge of Microsoft Office Suit (PowerPoint, Excel, Outlook)
• Ability to manage multiple batches at the same time
• Experience working with multiple team members and stakeholders
• Must be able and willing to think and act strategically and tactically
• Result oriented and Quality conscious

Preferred Qualifications

• ADD: Knowledge of Adult Learning Theories
• Prior experience and knowledge of contact center
• TEFL, TESOL, TESL, CELTA or DELTA certification
• Familiarity with Virtual delivery enablement tools such as Zoom / Teams