Systems and Infrastructure Engineer III

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What youll do...

• Xmatters workflow integration with scalability, resiliency and performance
• Expert level understanding of incident management processes and procedures.
• Calm under pressure when participating in major incident response.
• Deep technical understanding of core infrastructure, cloud services, platforms and micro-services.
• Ability to understand and capture key data from logs at an expert level.
• Ability to understand traffics flows and key dependencies between services.
• Ability to effectively triage - be able to detect and determine symptom vs cause.
• Detect and quantify impact.
• Expert level troubleshooting skills using a diverse set of tools and methods
• Analyze trends to pro-actively prevent incidents.
• Focus on immediate restoration vs root cause.
• Research and recommend alternative actions for incident resolution - Develop procedures and documentation to support this.
• Create and maintain procedural documentation.
• Identify and drive continuous improvement efforts to reduce waste (eliminate, automate or streamline).
• Absorb knowledge and understand complex distributed systems - ability to share and impart this knowledge into your peer group and beyond.
• Build tools to improve visibility, pro-actively detect issues and restore system availability.
• Develop automation and self-healing with DevOps, Engineering and SRE partners.
• Strong focus on collecting and inferring metrics.
• Clear communication skills.
• Ability to contribute to multiple incidents at any given time.
• Analyze systems and make recommendations to prevent possible problems. Takes lead on issue resolution activities using knowledge of complex and company-wide systems.
• Scripting and software development to automate and help enhance existing solutions.
• Experience owning, developing and evangelizing a product.
• Ability to gather requirements and build solutions into a product.
• Evangelize operational excellence

• Actively provide data for and participate in root cause analysis.
• Define CCC onboarding process and ensure they are adhered to when accepting new systems into service.
• Share knowledge globally between CCC teams.
• Analyze systems and make recommendations to prevent possible incidents.
• Strive for continuous improvement and make recommendations based on CCC process.
• Act as a technical focal point for the CCC team.
• Other duties and responsibilities as assigned.

• 5+ years experience in enterprise application development and API integrations with Java, React/Java Script.
• Experience building and scaling distributed, highly available systems
• Experience developing applications for a cloud environment such as Google Cloud Platform or Microsoft Azure
• Experience with frameworks/tools such as GIT, xMatters workflow integration, Service Now Integration etc
• Comfortable building metrics, monitoring, and alerting for micro-services
• 2+ years in an infrastructure, systems, engineering or development environment delivering operational excellence to highly complex distributed systems.

Minimum Qualifications... Option 1: Bachelors degree in computer science, computer engineering, information systems, information technology, or related area and 2 years experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies.
Option 2: 3 years experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.

Preferred Qualifications...

Master s degree in computer science, computer engineering, information systems, information technology, or related area