Business Analyst

Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system

Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings

Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties

Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations

Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team

Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks

Assist with training of new associates as necessary on revenue management tools

Assist in the implementation of hotel sales strategies in the reservation and inventory systems

Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation

Speak with others using clear and professional language; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees

Comply with quality assurance expectations and standards

Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance; stand, sit, or walk for an extended period of time

Perform other reasonable job duties as requested

PREFERRED QUALIFICATIONS

Education: High School diploma or G

E

D

equivalent

Related Work Experience: At least 1-year related work experience

Supervisory Experience: No supervisory experience

License or Certification: None