Business Analyst

About the Role:

We are looking for a seasoned Business Analyst to become an integral part of our dynamic team. The ideal candidate will play a key role in analyzing business needs, designing solutions, and ensuring successful implementations to drive business growth and meet client objectives.

Key Responsibilities:

• Facilitate requirement elicitation and analysis workshops with clients to define business, process, functional, and data element requirements.
• Design wireframes and prototypes for technically and functionally feasible solutions based on product standards.
• Coordinate between technical and non-technical stakeholders throughout the project lifecycle.
• Create detailed user stories and business cases to ensure clear solution comprehension.
• Provide expert consulting on best practices, project scheduling, and resource availability for timely and successful solution deliveries.
• Manage project timelines, define statements of work, and handle change control processes, including analyzing and managing change requests.
• Troubleshoot software and implementation issues, providing workarounds and functional guidance for effective implementations.
• Gather and document business, process, and integration requirements.
• Conduct research and analysis to enhance the product s capabilities.
• Lead product sprint planning, documentation, and coordinate with internal teams to ensure timely delivery.
• Perform quality analysis and functional analysis of product features.
• Provide functional training for internal teams and end-users.
• Conduct competitive analysis to support product roadmap development.
• Deliver client demos, manage PoC initiatives, and create client-facing solution documentation.

Education & Experience:

• Bachelor s degree in Business, Information Technology, or a related field is preferred.
• Minimum of 3 years of experience as a Business Analyst, preferably in enterprise software products or services (ERP).

Skills & Competencies:

• Strong technical and functional expertise, with a background in ERP software analysis.
• Ability to collaborate effectively across teams, with excellent cross-team/group collaboration skills.
• Proficiency in creating wireframes, prototypes, and functional solutions that are aligned with product standards.
• Experience in creating detailed user stories, business cases, and requirements documentation.
• Strong analytical abilities, problem-solving skills, and attention to detail.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with both technical and non-technical stakeholders.

Desirable Attributes:

• Ability to foresee and analyze project risks and provide sound mitigation strategies.
• Experience in managing change control processes and handling multiple projects simultaneously.
• Proactive approach in researching product enhancements and suggesting innovative solutions.
• Proven ability to conduct competitive analysis and contribute to long-term product roadmap planning.

What We Offer

At Serosoft, we believe in fostering a culture of innovation, collaboration and excellence. Discover what makes Serosoft the perfect place to thrive:

• Learning & Growth: We support your professional development at every step.
• Cutting-Edge Technologies: Engage in pioneering and innovative projects.
• Global Opportunities: Expand your horizons & work on international assignments.
• Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
• Best of Breed Compensation: Competitive pay that rewards your skills & contributions.
• 5 Days a Week: Embrace a healthy work-life balance.
• Group Health Insurance: Your health and well-being are our priority.
• Open Door Policy: Your ideas and feedback are always welcomed.
• Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it!

Join our dynamic team and be part of an innovative company where your efforts will directly shape the future of global education.

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