business analyst-GLBS

Job Family-Digital and Information Technology Systems

Sub-Job Family-Project / Program Management

Position Titles / Roles-Business Analyst (Entry to Mid level)

1. Role Objective

The role holder is responsible for collaborating with stakeholders, analyzing business requirements, developing digital solutions, conducting feasibility studies, redesigning processes, and exploring innovative technologies to drive business improvements and profitability

2. Role Detailing

Work Areas

Responsibilities & Outcomes

Business Process and Workflow Design

"1. Execute discussions with the business to understand their requirements thoroughly. Analyse and map Business Requirement Definitions (BRD/FRD) for clarity and accuracy

2. Assist in designing existing business processes using automation technologies (such as AI/ML). Execute strategies to increase efficiency, productivity, and quality organization-wide

3. Organize the implementation of business process re-engineering strategies. Utilize process modelling, data analytics, and change management techniques to achieve significant and sustained improvements in business performance."

Continuous Optimization

"1. Explore new methodologies and technologies for process innovation and seamless integration.

2. Map technology requirements, identify gaps, and support the proposal of optimized solutions for streamlined operations."

Data-Driven Decision-Making

"1.Utilize visualizations and analysis to empower informed decisions.

2.Extract actionable insights from large datasets, supporting strategic decision-making processes."