Business Analyst/Product Owner

As a Business Analyst, you will be the go-to person in our clients BSS organisation for new requests and changes related to charging system, CRM and the core billing system. You will interact with the IT Demand organisation across our clients business units, understand their requests and coordinate delivery

Bring an understanding of the enterprise, business system, business process, and industry to the team(s) supporting or interfacing with the application.

Identify and define the business processes and perform any business process re-engineering required before the application is designed from a technical perspective.

Design, document and deliver new value-added BSS business solutions and processes for the client, based on a combination of deep process skills and broad industry knowledge.

Ensure our client clearly articulates the requirements

Own BSS changes required to deliver new products and services, as well as other business changes rolled out on our clients platforms

Evaluate potential software solutions and request architecture support to ensure solutions are complete and will work

Build a strong relationship with IT Demand organisations in various business units. Participate in direct meetings with business stakeholders as required

Coordinate interactions, requirements walk-through, sign offs, as appropriate to ensure completion of projects

Contribute to project plans and collaborate with delivery PMs to drive dates for all projects

Cooperate with implementation project activities in order to assure business requirements are proper understood and implemented.

Requirements

Several years of IT experience, working on Billing/ CRM vendor in a Business Analysis.

English fluency both verbal and writing is essential.

Proven ability to analyze complex business requirements and deliver appropriate solutions

Strong expertise in Charing, CRM and Billing systems.

Strong understanding of Agile user stories creation for the Product development.

Ability to review project deliverables for completeness and quality, and compliance with established project standards

Ability to analyse clients needs, design and document solutions

Communication and presentation skills

Ability to develop application requirements based on input gathered from a variety of sources including analysis results and feedback from the user community

Ability to develop test conditions and expected results based on the application requirements

Able to work on a multi-cultural environment

As a Business Analyst, you will be the go-to person in our clients BSS organisation for new requests and changes related to charging system, CRM and the core billing system. You will interact with the IT Demand organisation across our clients business