Service Desk Engineer - L1 support

L1/ L2 Monitoring and Incident Management

Candidate should have excellent/good communication skills

Ability to manage shift alone

Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements

Should adhere to SLA s

To follow up on issues with respective application teams

Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools

Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk

Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.

24x7 rotational shifts and week offs.