ServiceNow ITOM Developer

Emergys Sherpa is hiring Service ITOM ServiceNow Developer

Experience 4 years and more experience

Location Pune

Job Description: ServiceNow ITOM Specialist

Permanent opportunity hybrid mode

**Immediate joiners to 60 days notice**

If you are interested kindly connect with me only on email puja.chourasia@emergys.com with your updated resume.

Please fill the below form if interested in the position.

https://forms.office.com/r/yrQRBfzbr7

Position Overview:

We are seeking a skilled and proactive ServiceNow ITOM Specialist to lead the ongoing implementation, maintenance, and optimization of the ServiceNow ITOM (IT Operations Management) suite. This individual will work in a matrixed environment, collaborating closely with stakeholders across various teams to ensure alignment with business goals and IT strategies.

The ideal candidate will have a strong understanding of the ServiceNow platform, networking concepts, and IT operations. They must possess excellent communication skills, assertiveness, and the ability to drive projects forward in a dynamic environment.

Key Responsibilities:

1. Implementation and Maintenance:

• Continue the implementation of ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Cloud Management).
• Maintain and optimize existing ITOM functionalities to ensure reliability and performance.
• Ensure the platform aligns with best practices and organizational requirements.
• Troubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, Cloud Management and work with the relevant team and ServiceNow support

2. System Integration and Networking:

• Integrate ServiceNow ITOM with other systems and tools used in the organization.
• Utilize knowledge of networking and IT infrastructure to support accurate discovery and service mapping.
• Troubleshoot and resolve issues related to integrations and platform functionality.

3. Stakeholder Collaboration:

• Work in a matrixed way with stakeholders across IT, business units, and external vendors.
• Understand and translate business needs into ITOM configurations and workflows.
• Provide guidance, training, and documentation to ensure stakeholder adoption and satisfaction.

4. Project Leadership and Execution:

• Drive ITOM-related projects to completion within established timelines and budgets.
• Communicate progress and challenges effectively to stakeholders and leadership.
• Proactively identify opportunities for process improvement and automation.

5. Documentation and Compliance:

• Maintain detailed documentation for configurations, workflows, and integrations.
• Ensure compliance with organizational standards and policies, including security and data governance.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Strong understanding of ServiceNow ITOM suite, including Discovery, Service Mapping, Event Management and Patterns.
• Strong understanding of ServiceNow CMDB and IRE
• Experience with networking concepts (TCP/IP, DNS, firewalls) and IT infrastructure.
• Ability to work collaboratively in a matrixed environment with diverse teams.
• Proven problem-solving skills and a proactive mindset.
• Excellent communication skills in English , both written and verbal.
• Assertiveness and the ability to push initiatives forward in challenging scenarios.

Preferred Qualifications:

• ServiceNow certifications in ITOM or related modules.
• Experience with cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.
• Knowledge of scripting (JavaScript, PowerShell) for automation within the ServiceNow platform.

This is an excellent opportunity for a results-oriented professional to play a key role in advancing our IT operations management capabilities while collaborating with a dynamic team