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17 Providence Global Center Jobs

Servicenow Developer(ITOM)

1-5 years

Hyderabad / Secunderabad

1 vacancy

Servicenow Developer(ITOM)

Providence Global Center

posted 11d ago

Job Role Insights

Flexible timing

Job Description

The ServiceNow ITOM Developer is responsible for developing, configuring, and maintaining the ServiceNow IT Operations Management (ITOM) applications. This includes Discovery, Event Management, Service Mapping, and Agent Client Collector. The ITOM Developer will collaborate with the IT Service Management team and stakeholders to ensure accurate and up-to-date ITOM data, effectively integrated with other ServiceNow and external systems.

Responsibilities:

  • Develop, configure, and manage ITOM schedules, credentials, patterns, probes, sensors, MID servers, event sources, connectors, service maps, and agents.
  • Monitor and troubleshoot ITOM performance issues and errors.
  • Validate and reconcile ITOM data with the Configuration Management Database (CMDB) and other data sources.
  • Identify and resolve ITOM conflicts, duplicates, and orphaned records.
  • Implement and enforce ITOM best practices, standards, and policies.
  • Provide technical support and guidance to ITOM users and stakeholders.
  • Create and maintain ITOM documentation, reports, and dashboards.
  • Collaborate with other ServiceNow administrators and developers to integrate ITOM with other ServiceNow applications and modules such as ITSM, ITAM, Security Operations, etc.
  • Use APIs and Integration Hub to connect ITOM with external systems such as monitoring tools, cloud platforms, automation tools, etc.
  • Stay updated on the latest ServiceNow ITOM features, enhancements, and updates.

Qualifications:

  • Bachelors degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
  • At least 2 years of experience as a ServiceNow ITOM Developer or in a similar role.
  • ServiceNow Certified System Administrator (CSA) certification preferred.
  • Strong knowledge of ServiceNow ITOM architecture, components, and functionality.
  • Proficient in ServiceNow scripting languages such as JavaScript, PowerShell, and Shell.
  • Experience with ServiceNow CMDB, ITSM, ITAM, and other ServiceNow applications and modules.
  • Experience with IT infrastructure and asset discovery tools such as SCCM.
  • Experience with IT event management and service mapping tools such as SolarWinds.
  • Experience with ServiceNow Agent Client Collector and agent deployment and configuration.
  • Experience with APIs and Integration Hub for data exchange and automation.
  • Excellent troubleshooting, problem-solving, and analytical skills.
  • Strong communication and collaboration skills.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Servicenow Developer roles with real interview advice

Top Providence Global Center Servicenow Developer Interview Questions

Q1. Find All Pairs Adding Up to Target Given an array of integers ARR of length N and an integer Target , your task is to return all pairs of e ... read more
Q2. Sudoku Solver Given a 9x9 Sudoku board, your task is to fill the empty slots and return the completed Sudoku solution. A Sudoku is a grid c ... read more
Q3. Cycle Detection in a Singly Linked List Determine if a given singly linked list of integers forms a cycle or not. A cycle in a linked list ... read more
View all 16 questions

What people at Providence Global Center are saying

Servicenow Developer salary at Providence Global Center

reported by 1 employee with 3 years exp.
₹9 L/yr - ₹11.5 L/yr
51% more than the average Servicenow Developer Salary in India
View more details

What Providence Global Center employees are saying about work life

based on 108 employees
85%
100%
82%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Providence Global Center Benefits

Submitted by Company
Health & Well-being
Financial
Life Events
Holidays and leave
Submitted by Employees
Health Insurance
Free Food
Cafeteria
Work From Home
Soft Skill Training
Child care +6 more
View more benefits

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