ServiceNow Developer - ITSM/ITOM Modules (3-12 yrs)

Responsibilities :

- Lead and manage multiple projects' design, development, and implementation.

- Design, implement, Lead, and manage the overall architecture and roadmap for the ServiceNow platform.

- Conduct workshops and collaborate with stakeholders to gather requirements, define solutions, and ensure alignment with business objectives.

- Lead and mentor teams to deliver high-quality ServiceNow implementations and enhancements.

- Participate in proposal work with activities such as estimations and technical solutions

- Establish governance processes and best practices for platform development and administration.

- Troubleshoot critical issues and manage upgrades while minimizing downtime.

Skills and Qualifications :

- 8 Years + ServiceNow Experience

- Strong programming and technical expertise, including advanced scripting and platform development.

- Proven experience in managing end-to-end ServiceNow implementations.

- Deep expertise in the ServiceNow platform, including ITSM, ITOM, and ITAM, is necessary.

- Or at least any two product experiences (ITSM+ITOM or ITAM + ITOM or ITSM + ITAM)

- Additional product experience in HRSD, SPM, GRC, SECOPS, and custom applications are added value

- Hands-on experience in solution architecture and design across multiple ServiceNow modules.

- Proficient in ServiceNow scripting, configuration, and workflow automation.

- Experience with integrations using REST, SOAP, and other APIs.

- ServiceNow CSA certification (mandatory); CIS certification for relevant modules (ITSM, ITOM, HRSD, etc.) is a significant advantage.