Business Analyst - Service Now

Location - Pune

Mode - WFO

NP - Immediate Joiners

Requirements Analysis:

Collaborate with custom application stakeholders to gather and analyze requirements for scoped app/custom applications processes in ServiceNow.

Translate business needs into functional specifications and detailed requirements.

Implementation Support:

Assist in the implementation and deployment of ServiceNow Custom App/HRSD solutions.

Work closely with developers to ensure that functional requirements are accurately translated into technical solutions.

Testing and Quality Assurance:

Develop and execute test plans and test cases to ensure the quality and functionality of Custom App/HRSD solutions.

Identify and resolve issues discovered during testing and ensure solutions meet business requirements.

User Training and Support:

Provide training and support to end-users and stakeholders on Custom App/HRSD processes and the use of ServiceNow modules.

Create and maintain user guides, training materials, and documentation.

Continuous Improvement:

Monitor and analyze the performance of Custom App/HRSD processes and identify opportunities for improvement.

Stay current with ServiceNow platform updates, new features, and industry best practices.

Collaboration:

Work closely with HR, IT, and business teams to ensure alignment of Custom App/HRSD solutions with organizational goals.

Participate in project meetings, workshops, and other collaborative sessions.

Experience:

7+ years of experience as a Functional Analyst or Business Analyst with ServiceNow dev projects, with a focus on Custom App/HRSD.

Proven experience with ServiceNow Custom App/HRSD modules and configurations.

Experience with process analysis, design, and optimization.

Skills:

Strong understanding of HRSD processes and best practices.

Proficiency in ServiceNow platform and Custom App/HRSD modules.

Excellent analytical and problem-solving skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Certifications:

ServiceNow Certified System Administrator (CSA) must.

Additional ServiceNow certifications (e.g., CIS-HR) are a plus.