Urgent Hiring's For Freshers - International Voice Process

• Contact Person - Vasavi Vemula

Note - Immediate Hiring only for Freshers - Rotational Night Shifts.

Address:

| VXI Global Solutions India Pvt LTD |

Recruitment Hub, Ground floor, Vega Block, Ascendas IT Park, Gate No. 5, Inorbit Mall road, Madhapur, Hyderabad- 500018.

Essential Duties & Responsibilities -

• Respond to customer inquiries (via telephone, other mediums according to assigned team requirements).
• Provide exceptional service to customers during each interaction.
• Address customer concerns and/or provide solutions.
• Adhere to all company guidelines regarding the delivery of service and support to customers.
• Escalate problematic customer issues to management according to standard operating procedures.
• Properly document each customer interaction according to company standard operating procedures.
• Maintain an excellent on-time attendance record (schedule adherence).
• Adhere to company quality assurance guidelines and standard operating procedures.
• Act with the highest levels of integrity and professionalism in each customer interaction.

Required Skills -

• Strong verbal and written communication abilities.
• Ability to handle multiple customer interactions simultaneously.
• Strong focus on providing a positive customer experience.
• Accuracy in capturing customer information and resolving issues.
• Should be flexible to into graveyard shifts & rotational shifts.

Role : International Voice Support

Shifts - Rotational Night Shifts

Salary : 1.75 - 3.0 LPA

Industry : BPO / Call Centre

Department - Customer Success, Service & Operations

Role Category - Voice Process

Employment Type - Full Time, Permanent