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Associate - Customer Services NA
VWR International
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access, and Outlook.
- Excellent customer service skills (friendly, courteous, and helpful).
- Excellent communication skills (grammar, voice, diction).
- Strong customer orientation.
- Ability to evaluate customer needs, and respond with appropriate action/delivery
How you will thrive and create an impact
- Primary contact with customers by email/fax/chat/phone concerning orders, returns, shipments and products.
- Receive and enter phone, fax, email and chat orders.
- Call/Email customers when necessary to advise shipments delay and/or information necessary to process orders.
- Make changes to or cancel orders/backorders and notify customers as required.
- Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
- Initiate file maintenance for corrections to customer file.
- Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).
- Manage order entry database as required to satisfy customer requests.
- Generate reports from database as per business needs.
- Work closely with internal departments and/or manufacturer to assure commitment to customer is met in a timely manner.
- Solicit sale of new or additional services.
- Handle irate customers in a professional manner.
- Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.
- Initiating shipment tracers with carriers.
- Performs other duties as assigned.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Service Associate roles with real interview advice
What people at VWR International are saying
Rating based on 6 Customer Service Associate
reviews
Anonymous · Customer Success, Service & Operations
in Coimbatore
Likes
Nil nil nil nil nil
- Salary - Good
Dislikes
Many are there but can’t say
- Skill development - Bad+4 more
Customer Service Associate salary at VWR International
reported by
21
employees
with 1-8
years exp.
₹2.1
L/yr - ₹4.5
L/yr
28%
more
than the average Customer Service Associate Salary in India
View more details
What VWR International employees are saying about work life
based on 144 employees
Flexible timing
Monday to Friday
No travel
Night Shift
VWR International Benefits
View more benefits
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