REF55691F - US Mortgage Processing and Closing - Assistant Manager

Position Summary:This position entails a unique set of key duties and day-to -day tasks; would involve a relatively high degree of responsibilities for the business and other stakeholders

The job holder is expected to have deep understanding of US residential mortgage Processing and Closing function

The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services

Responsibilities: To oversee all activities within a team and driving the team to meet production targets To ensure team meets daily SLA and qualify requirement Work on Internal and External stakeholder reporting To ensure appropriate and timely escalations to immediate superiors To handle escalations

Ensure compliance with internal policies and procedures, external regulations and information security standards

Ensure completion of the Internal and External Calibration sessions Conduct team huddles

Establish peer-to-peer relationships with in the team

Ensure complete, transparent and frequent communication with the team and other stakeholder

Adhere to the communication plan and rigor as agreed with the business

Ensure on time logins and schedule adherence

Assist new hires such that they are productive on the floor in the shortest possible time frame

To coach and provide feedback to team members who are not meeting their targets or meeting the threshold To help team members to resolve queries and provide floor support

To identify process gaps and suggest improvement measures

Help new Joiners in their nesting phase and be a backup for supervisors in their absence

Encourage others on the team to identify barriers to team functioning and suggest remedies Maintain confidentiality of all customer and employee information Respond positively to feedback and redirection Fully utilize systems, tools, training, and resources provided to maximize potential Assist other departments as needed

Qualifications