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Deputy Manager - Transactional Quality
3-7 years
Pune
1 vacancy
Deputy Manager - Transactional Quality
Vuram Technology
posted 25d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage end to end Quality for the aligned Finance and Accounting (FnA) processes, including new hire and BAU intervention.
- Lead a team of Quality Analysts leads.
- Ensure the QA team deliverables are executed timely and accurately.
- Devise sampling strategy, Calibration method, ISO compliance, Customer complaint / Incident management across all processes and ensure team meets client s expectations.
- Identify and drive continuous improvement projects to improve process business performance.
- Lead or Mentor Six Sigma (DMAIC/8D), LEAN (VSM), Kaizen Projects within FA vertical.
- Work as change agent and liaise with functional / vertical managers to accept and agree the need for change.
- Involve in defining SLA/KPI as per process scope, baseline the targets and finalize with internal and external stakeholders (Ensure metrics reflects true health of process end to end).
- Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].
- Design, Develop and Deliver Quality on FnA product and process, in the area of Insurance business.
- Adhere to signed off Quality Standard Documents, Governance Plans and other prescribed regulations.
- Drive quality related activities, Calls / Back Office Calibrations with clients internal team, FMEA, Risk Compliance practices.
- Facilitate sharing of best practices from within and outside the organization and implement them.
- Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.
- Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.
- Create and manage performance dashboards, which depict business and ops metrics clearly.
- B.Com
- Green Belt Certified (Manadatory)
- Black Belt (Preffered)
Employment Type: Full Time, Permanent
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