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Group Manager - Transactional Quality
2-3 years
Mumbai
1 vacancy
Group Manager - Transactional Quality
Vuram Technology
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for achieving and exceeding SLA targets. Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).
- Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff.
- Engaging with clients to identify potential business opportunities Ensuring staff are sent for Personal development trainings
- Responsible for VOC actionable s and initiatives.
- Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty.
- Workforce management: -
- Engaging with clients on new products, industry and application changes and enhancements Performance review with clients.
- Decisive spoken / Verbal communication skills Ability to lead and motivate a team High on communication skills/ writing skills (English)
- High on Customer centricity and interpersonal skills Strong Analytical skills and eye to detail Six Sigma Deployment (Quality) Planning and Mentoring Continuous improvement initiatives and complete BPET roadmap for process
- Monitor and drive calibration exercise as required with BE team KPI deployment for TQ resources.
- Any Graduate/PG/MBA.
- Additional Qualifications: IATA Preferred, Travel Industry related Diploma /Certificate.
- Skills required -
- ISO Advanced Awareness trained.
- Yellow
Employment Type: Full Time, Permanent
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Vuram Technology Benefits
Team Outings 
Work From Home 
Soft Skill Training 
Health Insurance 
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