Group Manager - Operations

PROCESS BillingPURPOSE The Group Manager is responsible for deliverables pertaining to delivery of Billing OperationsWORK EXPERIENCE Around 12+ years of experience in outsouring environment across any industry vertical and managing diverse teams of 15+ FTEs Scope of work to include Produce internal and external customer invoices Update the billing system based on management agreements Prepare debtor age debt analysis and take steps to collect outstanding debts Receipt debtor settlements and prepare debtor reconciliations Coordinate with the treasury and manage bank balances at optimum levels Provide audit schedules and resolve audit queries Produce Rebates on time Monitor Client Money (CASS) instances and segregate funds on time Maintains continuous open and consistent communication with others. May require guidance on complex issues. Download, reconcile and publish AR debt report Has exposure to Oracle Billing, Invoicing, Credit notes, Revenue Manager billing Work on audit, balance sheet substantiation reconciliations To monitor and ensure the quality & quantity targets set for the team. Experience in leading small team sizes and work close with them. Distribution of invoices between team members and ensure performance Working knowledge in different Accounts Payable processes, like master data maintenance, invoice processing, payments and help desk in Oracle ERP s Coordinating between different processing teams and resolve issues & queries. Preparing different MIS, SLA & KPI reports on a periodical basis. Good Communication & coordination between team members.DUTIES / RESPONSIBILITIES Operations Process management - Responsible for the day to day deliverables, adherence to SLAs across various lines of business, delivering on quality and key client projects Stakeholder engagement - Client Management and deliver key stakeholder projects Team Management and People Development - Responsible in monitoring the team and regularly motivate and Support the team by providing feedback at regular intervals to ensure their development and with effective rewards and recognition Knowledge in Banking - Reconciliations will be an added advantageRisk / Controls To have a regular review on the associated risks and to ensure sufficient controls are in placeCustomer Satisfaction Proactive and excellent client management skills in handling service delivery issues or potential delays in achieving deadlines by keeping the relevant parties informed and having regular interaction with the top management and ensuring good CSAT scores Maintain good working relationship with onshore peers by having regular scheduled callsTransformation, Innovation and Process Improvements Driving the team to identify areas of improvement in processes owned and ensuring the approval from the management to implement change Operational Development and Continuous Improvement Co ordinating with the quality team in ensuring the process improvement in place and improve the quality of the deliverables Continuously engaging with the team to improve the current BAU and improve the efficiency of the processesSoft Skills Recognizes and assesses several likely causal factors or ways of interpreting the information available. Identifies connections between situations that are not obviously related Prior experience in Oracle,Hyperion or other reporting tools preferable Prior experience in working in multiple ERP tools preferable Should be Proficient in Microsoft office package (Word/Excel/PowerPoint) to delivery day to day operational deliverablesBehavioural Competencies Decision making ability & Attention to detail Team players with a ready disposition to learn Professional mannerisms Customer Centricity Commitment and reliability Versatile and adaptable Work under tight deadlines and presure