Customer Relationship Executive

Role & responsibilities

• Build loads/set appointments in appropriate program (AS400, XPM, TMW, TMS).  
• Enter all necessary information to ensure data integrity.
• Trace and trace for on time pickups and deliveries and update TMW or XPM times/SD comments. Provide discretion in resetting appointments.
• Set pick-up and delivery appointments with warehouses.
• Communicate with internal and external groups, especially on high priority loads and customers.
• Proactively provide tracking updates to customers and warehouses.
• Prioritize tracking and appointment setting based on time constraints and customer priority.
• Conduct customer interactions via email and phone contact.
• Provide directions for each new customer as they are entered in the system.
• Build and maintain customer relationships and improve customer retention.
• Acquire and retain knowledge of each customers needs.
• Assist customer with any special needs (trailer type, bracing, pads, etc.).
• Effectively monitor all loads assigned.  
• Provide logistics and asset side with all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided.
• Maintain and further develop customer and warehouse relationships through daily communication.
• Document all special service requirements of customers and warehouses.
• Manage all unplanned accessorial charge issues related to the customer and related warehouses.
• Represent the customer when working with contracted carriers.  
• Act as a representative of all contracted carriers.  
• Identify and communicate ways the company can continuously improve in its operations.
• Assist in the development of new employees.
• Execute CXR responsibilities when they are out of the office or unavailable.
• Level II has the same duties listed above but is responsible for higher volume and higher profile customers and take a more active role in relationship management.

Preferred candidate profile

Logistics and Transport

Perks and benefits