GM- Enterprise Digital Tech Lead

Role- Digital Tech Lead Enterprise Digital

Job Level/ Designation- M3

Function/ Department- Digital

Location- Pune

Job Purpose

• The Tech lead is end to end solution design and delivery owner for our enterprise Website, self service portal and other enterprise digital asset.
• The person will be responsible for technical delivery including future fit solution design and implementation.
• The person will partner with various business and technology teams to recognize business need and work closely with Digital Product Owner, technology cross verticals, service partners to deliver business requirements in an agreed timeline within the unshakable parameters of scope, quality and cost
• Platform lead will have an understanding of Enterprise web Product proposition and ensure robust scalable architecture to deliver capabilities on the platform.
• This role will need to make Enterprise web as a layer that helps in converting digital leads in to digital fulfilment thru integration with other digital assets.
• This role will work with various members of digital delivery org (which consists of designer, devs, analytics, UAT teams) and BSS stakeholders.
• The role will prioritize, plan and implement products features as defined by functional leads with error free timely deliveries in order to meet our digital Adoption targets
• In the daily routine the person will work with relevant Product Delivery Lead and Product Delivery owners to understand product vision and customer journeys on one hand and teams of engineers, architects & testers to build & delivery these features on the other
• In depth understanding of agile based delivery methodologies with continuous improvement mindset.
• The role has the responsibility of design, integration and development of system capabilities thru partners as per defined scope and SLAs.

Key Result Areas/Accountabilities

Responsible for implementation of Application roadmap & managing strategy and delivery pertaining to Digital acquisition. Ensure robust and scalable system architecture to handle enormous volumes and growth in a complex telecom scenario while ensuring business continuity

Analyze and implement changes at asset arising due to proposed Digital application architecture. Bring synergies while implementing the change. Identify improvement areas, evaluate technology trends and suggest / implement best practices from industry to achieve improvements.

Drive value creation culture for application portfolio resulting in revenue generation, enhanced customer experience, process improvements or cost savings.

Run governance with vendors and other stakeholders, Manage relationships with third party digital delivery partners, focusing on performance management against agreed SLA's and KPI's.

KPIs: Delivery efficiencies , Scope and Time management of deliveries, Resilience of Digital Products

Core Competencies, Knowledge, Experience

• Strong knowledge and understanding on technical delivery, Platform management and testing practices
• Servant leader mind-set
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
• Deep expertise of Agile tools
• Good communication, MIS and MS-excel skills
• Integrity and process oriented individual
• Ability to work effectively with and lead cross functional teams
• Experience of working with Digital Enterprises various capacities as portfolio manager, program manager, solution architect and knowledge of operations.
• In depth knowledge of Digital System Design and concepts. Knowledge of cross integration of backend applications with Digital Assets.
• Experience working in multi-vendor set up. Ability to build and sustain relationships with key stakeholders across service partner in multiple vendors. Clear, concise business communication style.
• Aware of current and new industry trends, technologies, and software development techniques Agile, dev ops. Certifications around same will be preferable.

Must have technical / professional qualifications

• Engineering degree with 7+ years of work experience
• Agile or some other Project Management certification would be preferable
• MBA or Masters would also be a preferable qualification