Software Engineer II - Servicing Apps QA (L09)

Job Description:

Role Title: Software Engineer II - Servicing Apps QA (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organization Overview:

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.

The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be.

Role Summary/Purpose:

The Software Engineer II - Servicing Apps QA is a technical specialist who creates automation code for repeated tests on several of Synchrony s client-facing platforms, ensuring the delivery of high-quality solutions on those platforms. The ideal candidate will be instrumental in implementing our software quality assurance lifecycle, collaborating with development teams to develop automated tests to ensure our releases meet the highest standards.

Key Responsibilities

• Software Engineer II - Servicing Apps QA will have complete ownership for preparing test automation solution, designing automation frameworks and lead the implementation of test strategy, test plans & test execution of the product. .

• Help teams in building/enhancing test automation solutions working closely with product roadmap and stories, developers, and the customer in an agile development practice

• Participate in full testing life cycle, including agile ceremonies, test case identification/development, development of test automation framework, functional testing, and user acceptance testing.

• Help create test estimates and plans. Represent testing team in project meetings and solution discussions

• Ensure high standards of availability, scalability, and extensibility of internally developed test automation assets and frameworks

• Work closely with an experienced staff comprising both Synchrony resources and/or 3rd party contractors

• Communicate the status of testing status and initiatives to stakeholders and leadership

• Keep abreast of emerging testing technologies and techniques while maintaining proficiency in existing technologies

Required Skills/Knowledge:

• Bachelor s degree in computer science with 2+ years of professional web application development experience or in lieu of degree 4+ years of professional web application development experience.

• Understanding of Java and Web applications

• Knowledge in GUI, API/Webservices/Database automated testing

• Knowledge in preparing automation framework with parallel execution (either on-prem or cloud) with various test types, integrated with CI/CD pipelines.

Desired Characteristics:

• Experience in testing applications using microservices architecture and cloud-based technologies.

• Experience in Agile application development methodology; BDD experience would be a plus.

• Experience preparing POCs for latest testing tools and trends and getting that implemented.

• Experience in Service Virtualization, TDM, Containerization and cloud technologies.

• Ability to achieve results in a cross-functional matrix organization involving multiple technologies, personnel, and processes

• Strong attention to detail and organizational skills

• Knowledge on Java and OOPS concepts.

Eligibility Criteria:

Bachelor s degree in computer science with 2+ years of professional web application development experience or in lieu of degree 4+ years of professional web application development experience.

Work Timings: 12 PM - 11 PM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L04+ Employees can apply

Grade/Level: 9

Job Family Group:

Information Technology

Job Family Group: