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9 Vitel Global Jobs

Technical Support Engineer - VOIP

0-3 years

Hyderabad / Secunderabad

1 vacancy

Technical Support Engineer - VOIP

Vitel Global

posted 1mon ago

Job Role Insights

Flexible timing

Job Description


Job Description :
Working days: 5 days per week
Mode: WFO
About Vitel Global Communications Pvt Ltd:
Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high-quality communication solutions to businesses and individuals worldwide. We are committed to providing cost-effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe.
As part of our expansion, we are seeking a dynamic and results-drivenTechnical support engineer to join our team at our Hyderabad office.
Provide technical support for VoIP-related issues through phone calls and emails.
Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors.
Assist customers with the setup, configuration, and maintenance of VoIP systems.
Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime.
Collaborate with internal teams to escalate and resolve complex technical issues.
Document and track customer interactions and technical issues in the support ticketing system.
Conduct regular system checks and preventative maintenance to avoid service interruptions.
Stay up-to-date with the latest VoIP technologies, trends, and best practices.
Provide training and guidance to customers on VoIP system usage and features.

Employment Type: Full Time, Permanent

Read full job description

What people at Vitel Global are saying

4.5
 Rating based on 2 Technical Support Engineer reviews

Likes

The work environment at Vitel Global is great. The harmonious teamwork and supportive colleagues make it a great place to work.

  • Salary - Excellent
  • +6 more
Dislikes

More transparency and better communication from the top would be appreciated.

Read 2 Technical Support Engineer reviews

Technical Support Engineer salary at Vitel Global

reported by 4 employees with 2-6 years exp.
₹3 L/yr - ₹6.5 L/yr
At par with the average Technical Support Engineer Salary in India
View more details

What Vitel Global employees are saying about work life

based on 42 employees
97%
100%
100%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Vitel Global Benefits

Cafeteria
Free Transport
Child care
Gymnasium
Work From Home
Free Food +6 more
View more benefits

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