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24 Adit Jobs
VOIP Support Specialist
Adit
posted 18hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Provide Exceptional Customer Support:
- Interact with US-based clients to deliver high-quality support for Voice over Internet Protocol (VOIP) services.
- Address client queries, concerns, and technical issues via phone and other communication channels.
Ticketing Tools Management:
- Utilize ticketing tools to log, track, and resolve customer issues efficiently.
- Ensure accurate and detailed documentation of customer interactions and issue resolutions.
SaaS-Based Product Expertise:
- Demonstrate expertise in SaaS-based products, particularly in the realm of Voice over IP.
- Troubleshoot and resolve technical issues related to the SaaS platform.
Technical Proficiency:
- Possess a strong technical background to understand and troubleshoot complex VOIP and network-related problems.
- Collaborate with internal teams for issue resolution and escalation when necessary.
Communication Skills:
- Exhibit excellent verbal and written communication skills.
- Communicate technical information in a clear and understandable manner to clients with varying levels of technical expertise.
Customer Education:
Educate clients on product features, best practices, and troubleshooting techniques.
Provide guidance on optimizing the use of VOIP services.
Collaboration :
Work closely with cross-functional teams, including development and engineering, to resolve escalated issues and contribute to product improvement.
Qualifications :
Proven experience in a VOIP support role, preferably with US clients.
Bachelor s degree in Technical field or equivalent work experience.
Should be proficient in using ticketing tools for issue tracking and resolution.
In-depth knowledge of VOIP technologies and SaaS-based products.
Excellent verbal and written communication skills in English.
Willingness to work night shifts to support US-based clients.
Strong problem-solving skills with the ability to troubleshoot and diagnose technical issues.
Ability to adapt to a dynamic and fast-paced work environment
Why Adit
We trust our people and offer completely remote opportunities.
Flexible work schedules for better work-life balance.
Group of 460+ Agile, Smart and Dynamic IT Professionals.
Supportive and collaborative work environment.
5 days working company (Monday - Friday). All weekends are Off!
Great working and learning environment
Company Sponsored Insurance
Employment Type: Full Time, Permanent
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What people at Adit are saying
What Adit employees are saying about work life
based on 25 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adit Benefits
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