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Technical Support Engineer
NetApp
·
2-6 years
₹ 7.3719 - 24L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer
NetApp
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Basic understanding of RAID Concepts.
Good understanding of Ethernet, TCP/IP routing, FC and iSCSI protocols.
Familiar with NetApp hardware (FAS, AFF, Disk Shelf) architecture.
Working knowledge of switches (CISCO / Brocade/ NetApp)
Understanding of Service Processor/ BMC/ iLO/ RLM functionalities.
Knowledge of hardware components on Controllers, shelves, ethernet/ FC switches.
Basics of SAS, FC, ACP cabling.
Hands on installation, administration and upgradation of drivers and firmware s.
Familiar with logging methodology on switches, FAS and AFF issues.
Basic understanding of storage topology (NAS, SAN, DAS).
Strong communication and negotiation skill for leading critical discussion and
expectation management.
Strong logical/critical thinking and problem resolution skill.
Must have at least 2- years of experience in a technical customer support
environment or field experience.
The individual must have at least 1-year experience with products and technologies
in an Enterprise environment.
Experience providing enterprise Technical Support.
Good understanding of Ethernet, TCP/IP routing, FC and iSCSI protocols.
Familiar with NetApp hardware (FAS, AFF, Disk Shelf) architecture.
Working knowledge of switches (CISCO / Brocade/ NetApp)
Understanding of Service Processor/ BMC/ iLO/ RLM functionalities.
Knowledge of hardware components on Controllers, shelves, ethernet/ FC switches.
Basics of SAS, FC, ACP cabling.
Hands on installation, administration and upgradation of drivers and firmware s.
Familiar with logging methodology on switches, FAS and AFF issues.
Basic understanding of storage topology (NAS, SAN, DAS).
Strong communication and negotiation skill for leading critical discussion and
expectation management.
Strong logical/critical thinking and problem resolution skill.
Must have at least 2- years of experience in a technical customer support
environment or field experience.
The individual must have at least 1-year experience with products and technologies
in an Enterprise environment.
Experience providing enterprise Technical Support.
Desired Skills:
Any of NCDA, CCNA, CCNP Data Center, SNCP, EMCSA Certifications.
Knowledge of Metrocluster architecture.
Hands on NetApp System Manager / OnCommand suite applications.
Hands on Ontap 7-mode/ Clustered administration.
Any of NCDA, CCNA, CCNP Data Center, SNCP, EMCSA Certifications.
Knowledge of Metrocluster architecture.
Hands on NetApp System Manager / OnCommand suite applications.
Hands on Ontap 7-mode/ Clustered administration.
Primary Job Functions
Provide Tier II technical support to enterprise clients, Resellers and Third-party
support providers on complex and escalated scenarios.
Provide troubleshooting and technical support via phone, Web based tools and email.
During problem escalations, act as a liaison between customers and Engineering
support.
Collaborate with other teams and experts whenever required to solve complex
technical issues.
Continuously develop skills leveraging several learning tools available at NetApp Inc.
Documents cases, recommendations, and resolutions clearly in the CRM system, takes
ownership of hot and/or more political cases escalated from less senior engineers
Research, document, and escalate cases as needed.
Be flexible in working in shifts (4AM IST to 6PM IST).
Able to address multiple customer issues simultaneously.
Directly support customers with exceptional verbal and written communication and
troubleshooting skills.
Active participation in Knowledge base creation, trainings, and other documentation
support providers on complex and escalated scenarios.
Provide troubleshooting and technical support via phone, Web based tools and email.
During problem escalations, act as a liaison between customers and Engineering
support.
Collaborate with other teams and experts whenever required to solve complex
technical issues.
Continuously develop skills leveraging several learning tools available at NetApp Inc.
Documents cases, recommendations, and resolutions clearly in the CRM system, takes
ownership of hot and/or more political cases escalated from less senior engineers
Research, document, and escalate cases as needed.
Be flexible in working in shifts (4AM IST to 6PM IST).
Able to address multiple customer issues simultaneously.
Directly support customers with exceptional verbal and written communication and
troubleshooting skills.
Active participation in Knowledge base creation, trainings, and other documentation
Education
- 2+ years of experience in a technical support environment
- B. E or B. TECH graduate (Computer Science, E C, I.T, EE) from a reputed college
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Engineer roles with real interview advice
What people at NetApp are saying
Rating based on 5 Technical Support Engineer
reviews
Anonymous · Sales & Business Development
in Bangalore Rural
Likes
Culture and their growth mind set and access to top management
- Salary - Excellent
+6 more
Dislikes
Promo should be fare and transparent
Technical Support Engineer salary at NetApp
reported by
21
employees
with 2-6
years exp.
₹4.5
L/yr - ₹12.8
L/yr
60%
more
than the average Technical Support Engineer Salary in India
View more details
What NetApp employees are saying about work life
based on 344 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NetApp Benefits
View more benefits
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