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20 Visit Health Jobs
Associate - Customer Support
Visit Health
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Dont just take take our word. Check us out @ https://vsyt.me/o/app
We are looking for Customer Service Representative to join our high energy team
You will have a direct impact on the Customer Service process. As a Customer Support Representative at Oracle, you will represent Visit Health. You will play a crucial role in ensuring our customers receive the best possible service. You will be responsible for handling customer inquiries and issues via chat, email, and phone, ensuring their needs are met promptly and professionally.
As part of your day-to-day work, you will
- Respond to customer inquiries and resolve issues through chat, email, and phone channels.
- Provide accurate information about Visit Healths services, appointments, and policies.
- Coordinate with relevant stakeholders in accomplishing appointment scheduling, personal information updation, and seamless platform navigation.
- Address and resolve customer concerns, complaints, and technical issues with empathy and efficiency.
- Escalate complex issues to the appropriate department or supervisor for resolution.
- Collaborate with team members to ensure a seamless and positive customer support experience.
- Stay updated on Visit Healths services and industry trends to better assist customers.
- Strive to meet and exceed customer service targets and performance metrics.
Must Haves
- Fluent in both English and Hindi, with excellent written and verbal communication skills in both languages (knowledge of Kannada would be an added advantage).
- Previous customer service or support experience of 1-3 years (preferably in the Retail / Healthcare / Hospitality / Service industries).
- Strong problem-solving skills and the ability to remain calm and patient under pressure.
- Effective multitasking abilities, with the capacity to manage multiple customer inquiries simultaneously.
- Basic computer proficiency and familiarity with customer support software/tools.
- Exceptional interpersonal skills and a commitment to delivering exceptional customer service.
- Willingness to work in an office-based setting in Bangalore on extremely urgent basis.
- Graduate in any discipline OR 2nd/3rd year Undergraduate Student available to commit themselves full-time.
Employment Type: Full Time, Permanent
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based on 63 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Visit Health Benefits
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