Organizational Change Manager

The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visa s employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities.

 

Responsibilities also include:

Basic Qualifications:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Prosci or other change management certification or designation is desired
• Strong process orientation and a solid understanding of organizational change management principles, methodologies, tools and best practices
• Experience with project management approaches, tools and phases of the project lifecycle
• Track record of on-time, on scope, high quality implementations
• Self-motivated with the ability to exercise independent judgment with minimal direction from senior management
• Ability to coordinate activities within cross-divisional and cross-functional teams
• Strong leadership qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments
• Excellent verbal, written, and presentation skills, in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally
• Excellent active listening skills
• Well-honed influencing skills, ability to negotiate and gain consensus between organizations where competing priorities exist
• Candidate must have demonstrated and be prepared to exhibit extensive initiative and ownership of project success
• Ability to analyze complex situations, set goals and objectives, and manage situations to satisfactory completion
• Simplifier, able to break-down ambiguous or complex tools and/or processes into understandable or manageable chunks to drive user adoption and satisfaction
• Collaborative and flexible, able to draw together and work with cross-functional and geographically dispersed teams
• Curious and creative, able to push boundaries, ask why? and why not?, and is tenacious with problem-solving with a propensity to persevere
• Understanding of User Experience and Design Thinking principals, tools and techniques are a plus
• Strong customer service and analytical skills
• Acute business acumen and understanding of organizational issues and challenges
• Must have a passion for championing customer experience
• Proficiency with Microsoft Office products for Windows including Word, Excel, and SharePoint