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Change Manager
Northern Trust Operating Services
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Bachelors degree in computer science, Information Technology, or related field
- 7+ years of experience in IT operations, with at least 5 years focusing on change management
- Strong understanding of one or more of the following: SANnav, Command Control Interface, Elastic Cloud Storage, EMC Secure Remote Server, Hitachi VSP System, NetApp, Pure Storage, Tertiary data center, Tivoli Storage Management (TSM) environments
- Strong understanding of one or more of the following: Sybase ASE, Mainframe DB2, CDC, Oracle Apex, Delphix, Exadata, MarkLogic, Oracle Database, Microsoft SQL Server, Oracle Transparent Data Encryption
- Microsoft Azure Dev Ops (Scrum master experience desired but not required)
- In-depth knowledge of ITSM frameworks (e.g., ITIL)
- Experience with ITSM tools (e.g., ServiceNow, BMC Remedy)
- Excellent project management and organizational skills
- Strong analytical and problem-solving abilities
- Outstanding communication and interpersonal skills
JOB RESPONSIBILITIES
- Change Strategy and Policy:
- Develop and maintain a comprehensive change management strategy aligned with ITSM frameworks and financial industry best practices
- Participate in the creation and update of change management policies and procedures for all platform teams
- Attend and represent all distributed Platform teams changes at the Change Advisory Board (CAB)
- Attend and represent all distributed Platform teams changes at the Major Events Advisory Board (MEAB)
- Attend and represent all distributed Platform teams changes at the Weekly Infrastructure Change Review
- Change Request Management:
- Oversee the entire change lifecycle, from submission to closure
- Review and classify change requests based on risk, impact, and urgency
- Ensure proper documentation of all changes in the ITSM tool
- Risk Assessment and Mitigation:
- Conduct thorough risk assessments for proposed changes across all platforms
- Assist in the development of risk mitigation strategies and rollback plans
- Ensure compliance with financial industry regulations (e.g., SOX, GDPR, PCI DSS)
- Change Scheduling and Coordination:
- Manage the change schedule to minimize disruption to financial operations
- Coordinate change windows with business units, considering peak transaction periods, moratoriums and major events
- Manage dependencies between changes across different platforms
- Stakeholder Management and Communication:
- Develop and execute communication plans for all platform changes
- Liaise with various stakeholders, including platform teams, application owners, and senior management
- Conduct pre-implementation and post-implementation briefings
- Change Implementation Oversight:
- Monitor change progress and ensure adherence to approved plans
- Make go/no-go decisions for critical changes
- Coordinate with platform teams during change execution
- Post-Implementation Review and Reporting:
- Conduct post-implementation reviews (PIRs) for significant changes
- Analyze change success rates and identify areas for improvement
- Provide plans for any failed change to ensure that there are no repeat occurrences
- Compile and distribute change reports to management
- Continuous Improvement:
- Regularly review and update change management processes
- Review change trends for templating opportunities and implement templating
- Implement automation to streamline change processes where possible
- Stay updated on best practices for change management in database and storage environments
- Participate in creation and follow through on any change health plans as applies
- Incident and Problem Management Interface:
- Coordinate with Incident and Problem Management teams to handle changes resulting from major incidents or recurring issues
- Compliance and Audit Support:
- Maintain comprehensive records of all changes for audit purposes
- Prepare reports and documentation for internal and external audits
- Ensure change processes meet regulatory requirements specific to financial institutions
- Training and Knowledge Transfer:
- Develop and deliver training programs on change management processes
- Facilitate knowledge sharing sessions between different platform teams
- Vendor and Third-Party Management:
- Coordinate with vendors for changes related to database and storage systems
- Ensure third-party changes adhere to the institutions change management processes
QUALIFICATIONS
As a partner at Northern Trust, you must actively manage and mitigate risk and act with integrity. In accordance with our core values of service, integrity, and expertise, you are expected to:
- Adhere to all applicable risk management programs, policies, and procedures.
- Complete all mandatory training by the deadline.
- Understand how your behavior could expose Northern Trust, its clients, and financial markets to different types of risk.
- Ensure that Northern Trust or its clients are not exposed to inappropriate or excessive risk.
- Escalate any risk concerns, including those resulting from mistakes / errors to a manager or business unit risk officer.
- Exercise diligence regarding cyber-security
- Cooperate with internal control functions (including first-line Control, Risk, Compliance, Audit, self-assigned, etc.) and applicable regulatory bodies.
- Avoid conflicts of interest or behaviors that might produce unfair outcomes for Northern Trust or its clients or damage the integrity of financial markets.
KEY COMPETENCIES
- Strategic thinking and planning
- Risk assessment and management
- Stakeholder management
- Conflict resolution
- Decision-making under pressure
- Attention to detail
- Adaptability and flexibility
- Continuous improvement mindset
WORK SCHEDULE
- Full-time position, typically Tuesday to Saturday - 3 days a week in the office
- May require occasional evening and weekend work for critical changes
- On-call rotation may be required for emergency changes
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
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Day Shift
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